Alumni Relations Coordinator, Stanford Alumni Association

Stanford University is one of the world’s premier academic and research institutions, devoting tremendous intellectual and physical resources toward the betterment of humanity. As a major Bay Area employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives. We believe Stanford’s future success will be shaped by the diverse perspectives, unique experiences, and inclusive culture of its community.

Founded in 1892 by the first graduating class, the Stanford Alumni Association (SAA) has a mission to reach, serve and engage all Stanford alumni and students; to foster a lifelong intellectual and emotional connection between the university and its graduates; and to provide the university with goodwill and support. SAA believes that diversity and excellence go hand-in-hand and so hires individuals with a commitment to working effectively with colleagues and alumni from diverse backgrounds.

Position Summary:

As a member of the Alumni Community, Regional and Volunteer Engagement (ACRVE) department at the Stanford Alumni Association, the successful candidate would work with staff and other university colleagues to support and implement activities, programs, services and communications that reach, serve and engage alumni. Duties to include ongoing customer service and training of alumni volunteers on web tools, responsible for the tracking in support of ACRVE programs and volunteers, and student employees.

Job Purpose:

Work with alumni volunteers, faculty, students, the Office of Development, and other University colleagues to implement activities, programs, services, and communications that reach, serve, and engage alumni. Implement and staff alumni programs.

In this role you will:

Provide excellent customer service to alumni and others in response to phone, email inquiries, and requests for information. Includes training on web tools used by over 100 alumni clubs. Assist with coordination of programs, event logistics, and registration with staff, faculty, students, and volunteer leaders. Produce and distribute promotional materials in print and online. Assist with tracking expenses, variance reporting, and submitting and paying all purchase requisitions and invoices on a timely basis. Compile and track data about alumni participation and volunteerism. Provide program and administrative support to alumni relations team. Recruit and oversee student workers and temporary/casual workers to assist with clerical tasks such as data entry, errands, and mailings. Responsible for the collection of club reporting, including systems to track volunteer service, department deadlines as well as sending reminders. Serve as primary contact for data, reports and analysis of various projects. Responsible for the inventory of alumni volunteer gifts and team office supplies. Provide program and administrative support to the ACRVE team as needed. Other duties as assigned

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

To be successful in this role, you will bring:

Education & Experience:

Bachelor’s Degree and one year of relevant experience or combination of education and relevant experience.

Knowledge, Skills and Abilities:

Strong written and verbal communication skills. Ability to work independently and as part of a team to meet expected deadlines and schedules. Excellent customer service skills. Ability to multi-task and prioritize work. Computer proficiency and the ability to learn new systems. Detail oriented

In addition, preferred requirements include:

Well organized and detailed oriented. Ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines. Demonstrated creativity, problem solving skills, taking initiative, judgment, and decision-making skills. Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness. Excellent interpersonal, communication and time management skills. Knowledge of Postgrads (internal database) desirable.

The expected pay range for this position is $38.46 per hour to $41.35 per hour.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

Why Stanford is For You:

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak. A caring culture. We provide superb retirement plans, generous time-off, and family care resources. A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits. Discovery and fun. Stroll through historic sculptures, trails, and museums. Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information Schedule: Full-time Job Code: 3490 Employee Status: Regular Grade: F Requisition ID: 105224 Work Arrangement : Hybrid Eligible