AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Do you want to support the U.S. Intelligence Community’s mission with world class services, delivered with the highest security, availability, and scalability possible? Are you passionate to operate services at scale while deep diving issues and harnessing your customer obsession? Then look no further!

Amazon Dedicated Cloud (ADC) Engineering combines operational support and systems engineering to build and run large-scale, massively distributed, fault-tolerant services and systems dedicated to U.S. Government customers. ADC Engineers ensures that AWS services - both our internally and externally-visible services - continually raise the bar on security, availability, and scalability. Additionally, ADC Engineers keep an ever-watchful eye on our systems' capacity and performance. Much of our focus is to optimizing existing systems, building infrastructure and eliminating work through automation. You’ll have the opportunity to manage the complex operational challenges of scale, which are unique to AWS, while using your expertise to work with other teams and engineers to drive large-scale system decisions.

ADC Engineering’s culture of diversity, intellectual curiosity, problem solving, and openness is critical to its success. Our organization brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a fault-free environment. We promote self-direction to work on meaningful projects, while also striving to create an environment that provides the support and mentorship needed to learn and grow.

Behind everything our customers see is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services. We have unmatched experience, maturity, reliability, security, and performance that our customers depend upon for their most critical applications. AWS has the most operational experience, at greater scale, of any cloud provider. We're proud of our engineers and love taking things apart to rebuild them. For over 15 years, we have been delivering cloud services to millions of customers around the world.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities
- Support software services before they go live in Amazon Dedicated Clouds through activities such as testing, integration, and establishing key infrastructure
- Maintain services once they are live by measuring and monitoring availability and overall health of the environment
- Scale systems sustainably through mechanisms, automation, and evolve systems by pushing for changes that improve reliability and velocity
- Actively involved in hiring and building the AWS team
- Effective communication with internal customers, , coordinating between teams, developers, escalation points...
- Periodically support a 24/7 on-call rotation
- Train and mentor junior engineers as a subject matter expert, and acting as an escalation point for higher complexity issues
- Field, disseminate, and execute operational projects to affect large scale change
- Perform process analysis and improve operational excellence by creating more efficient workflows and standards.

A day in the life
AWS is a fast-paced environment where we “Work Hard, Have Fun, Make History.” On a “typical” day engineers might deep dive to root cause a customer issue, investigate why a metric is trending the wrong way, consult with the other engineers, or discuss radical new approaches to automate operational issues.

About the team
You'll be part of a world class team that has the entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive distributed scale, and to gain top-notch experience in cloud computing. You'll be surrounded by people who are smart, passionate for cloud computing, and deliver services critical to our customers’ success. Our team is dedicated to growing our engineers’ careers along with our infrastructure and services. You’ll find a large and diverse amount of internal training courses, conferences, and mentorship opportunities to propel your career to the next level!

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.