Are you a coder who loves to write? Do you want to have a profound impact on the future of Cloud Technology? The Technical Content Experience (TCX) team, also known as AWS Documentation, is looking for a programmer writer to support Amazon ElastiCache, a big-data platform for processing and moving massive amounts of data in the cloud. The documentation you write will help customers use Amazon Databases to build applications that surface insights from data for business intelligence and analytics using the latest open-source frameworks. You will need a technical background with experience writing technical documentation and using and writing code for Python, Scala, SQL, and CLI. You should also understand identity and access management concepts and have respect for security best practices. You should have a unique ability to think big and anticipate how customers will want to use AWS services together to deliver results.This is an opportunity to explain complex information concisely. The successful candidate will demonstrate a history of seamless interactions with software developers, technical product managers, developer advocates, customer representatives, and customers. This is a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers.
10027, 10028, 10030

Key job responsibilities
* Create and maintain technical content for customers that is accurate, discoverable, and well-organized.
* Work with metrics and stakeholders to make improvements to service documentation and UX to continually improves customer experience.
* Develop scripts, sample code, and technical procedures that are easy to use.
* Produce multi-service code examples that reflect common customer journey and usage patterns.
* Develop and formalize working relationships and processes to ensure code examples in guides are up to date, run as expected, and have unit tests.
* Develop and lead initiatives on the Code Examples team to improve code example delivery and publication mechanisms.
* Provide thorough and insightful peer code reviews.
* Mentor junior team members in team tools and processes, and provide guidance in how to create and publish code examples.
* Implement effi ciencies that increase team output.* Anticipate customer needs and be the "fi rst customer".
* Dive deep to become a subject-matter expert in your area of ownership.
* Impact product CX, UX design, roadmap priorities, and engineering team goals.

A day in the life
Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to off er a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

About the team
The AWS Documentation team writes and provides support for diverse technical audiences, like developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, research, learn, and experiment. We collaborate with product managers to understand our customers’ needs and partner with software developers to learn about the inner workings of AWS services so we can influence product design and the customer experience with the product. We make a difference to our customers. We work and train together and are always learning from one another. We celebrate and support the career progression of our team members.