Join Our Dynamic Team as an Ambulatory eRecord Coordinator at UPMC!

Are you ready to make a significant impact in healthcare? UPMC is excited to invite an experienced and motivated Ambulatory eRecord Coordinator to join our team supporting the Great Lakes Physician Practices (GLPP) in Western New York. As a key member of our team, you’ll play a vital role in ensuring the successful implementation and ongoing support of the Ambulatory eRecord (EpicCare) system.

Why UPMC?

Make a Difference: Help shape the future of healthcare by supporting critical technology systems that directly impact patient care. Leadership Opportunities: Take on a senior-level role where you can mentor and guide new staff while helping drive day-to-day operations. Growth and Development: UPMC offers excellent opportunities for career advancement and professional development within a collaborative environment.

Key Responsibilities:

Assist in providing go-live support for the implementation of EpicCare at our physician practices. Lead and mentor a team, supporting daily assignments and resolving technical challenges. Provide analytical and programming services to ensure systems meet business needs. Develop, maintain, and optimize applications/systems for our practices. Travel to various physician offices to provide hands-on support and training.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM with occasional early or late hours that will require flexibility.

What We’re Looking For:

Strong experience in IT systems, particularly in healthcare settings. Clinical background is a plus Excellent communication and problem-solving skills. A passion for mentorship and team collaboration. Ability to travel between various physician offices.

Ready to take your career to the next level? Apply today to become part of a leading healthcare organization dedicated to improving lives through innovation, teamwork, and excellence.

Grow your career with UPMC and make an impact in the world of healthcare!

Responsibilities:

Provides on-site go live support on a pre-scheduled basis for new practices going live on EpicCare. Works with ISD staff, clients and/or vendor staff to deploy production applications. Maintains a positive attitude characterized by caring and support for patients, visitors, medical staff, peers, and coworkers. Ensures that security and confidentiality policies are upheld and enforced. Ensures appropriate knowledge and use of EpicCare tools. Answer questions or troubleshoot basic problems during go live. Identify issues that need to be escalated through the appropriate process in a timely manner. Understands the importance of quality and regulatory initiatives at UPMC and educates the practice staff and providers on the importance of meeting measures as they relate to the eRecord. Develop and maintain an understanding of the practice’s EpicCare workflows. Provides ongoing EpicCare support (on-site or remotely) to users, as requested. Maintain a solid working knowledge of the proficiency of each user in the clinic as they use EpicCare. Works with ISD staff, clients and/or vendors to evaluate, develop, and implement solutions including both packaged system solutions and custom development applications options. Assures quality of information through business case and application-level testing; validates test results to initial business needs. Excels in carrying out all responsibilities of an Ambulatory eRecord System Coordinator (listed above). Acts as a mentor to new eRecord System Coordinators as they are onboarding. Assists EHR Operations Director and Project Manager with day-to-day support requests and eRecord System Coordinator assignments Is the first line of support when EpicCare related questions or concerns arise. Takes lead on group task assignments that come from EHR Operations Director or Lead Analyst/Project Manager and is responsible for ensuring tasks stay on track.