**Description** *** Must reside in Washington, Oregon, or Alaska *** **_This position will be performed fully remote. If telecommuting, PeaceHealth will provide the caregiver with necessary computer equipment. It is the responsibility of the caregiver to provide Internet access._** **PeaceHealth is seeking a Ambulatory Pharmacy Representative (REMOTE) for a Full Time, 1.00 FTE, Day position.** The salary range for this job opening at PeaceHealth is $21.07 – $31.59. The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc. **Job Summary** Supports the Ambulatory Pharmacy Department by coordinating the activities between scheduling, insurance verification, and pre-certification for pharmacy service visits. Coordinates efficient operation of the department by completing support activities as assigned. **Details of the Position** + Pre-registers/registers patients with accurate patient demographic, financial data. + Receives incoming phone calls related to all aspects of scheduling and coordination of patients and resources. + Collects and evaluates patient demographic, insurance, clinical, and non-clinical information. + Collects balances, co-payment, co-insurance, or other payment types over the phone. + Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival. + Responds to customer’s inquiries about ambulatory pharmacy services. + Manages daily ambulatory pharmacy service appointment schedules. + Identifies inaccuracies and missing data that would affect departments’ financial results; monitors cancellation and rescheduling of appointments to manage schedules, identifies potential resource conflicts and works with leadership to resolve them. + Obtains required paperwork and/or electronic form for chart completion, ensures orders, history, and physical, and consents are complete. + Performs other duties as assigned related to ambulatory pharmacy services. + Performs other duties as assigned. **What You Bring** + High School Diploma (preferred). + Minimum of 1-year medical Office or related customer service experience (Required). + Experience with Microsoft Office applications, including Word, Excel and Outlook (Preferred). + Experience with ambulatory pharmacy services (Preferred) **Skills** + Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding. (Preferred) + Must have the ability to work efficiently and responsibility in an environment with multiple demands, interruptions and time frames, with minimal supervision. (Required) + Advanced problem-solving and critical thinking skills that demonstrate positive outcomes. (Required) + Knowledge of insurance process and regulations. (Preferred) + Must be able to manage conflict effectively and professionally. (Required) + Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required) + Good customer service skills and good interpersonal skills. (Required) **Working Conditions** + Consistently operates computer and other office equipment. + Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. + Sedentary work. + Predominantly operates in an office environment. + Ability to communicate and exchange accurate information. + The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program. See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility (https://www.thecaregiver.org/wp-content/uploads/2017/05/PeaceHealth-Statement-of-Commitment-to-Diversity-and-Inclusion-vFINAL.pdf) . For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws. REQNUMBER: 101687