JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We manage 2.2 billion square feet across every industry and facility type including 52 of the Fortune 200.  We empower our clients' core business by dynamically and efficiently managing their facilities, ensuring uptime, maximizing productivity, prioritizing occupant well-being, and driving sustainability. We have operations in over 80 countries and a workforce of over 110,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 200 company, we are committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

JLL Work Dynamics

JLL Work Dynamics delivers four core management services for both occupier and investor clients: Workplace Management, Project Management, Portfolio Services, and Property Management.    We are advisory led, with a focus on client enterprise objectives. We leverage the industry’s most advanced data and technology platforms to drive the best outcomes for our clients. We are both global and local, delivering solutions with quality and consistency anywhere in the world. We also combine specialized sector expertise with unparalleled real estate experience.

The Opportunity

We are seeking a dynamic and experienced Workplace Management Lead for the Americas. This role is critical in driving operational excellence, fostering client relationships, and leading strategic initiatives across our business. The ideal candidate will be a forward-thinking problem-solver with a proven track record in operational analysis, process optimization, and team leadership.

Key Responsibilities:

Operational Analysis:

Conduct comprehensive analyses of existing operational processes within the account management function.Identify areas for improvement and cost-saving opportunities.Collaborate with account teams to implement identified improvements.Monitor progress and outcomes of implemented changes.Encourage innovative thinking and empower teams to develop creative solutions.

Process Optimization:

Lead the design and implementation of streamlined processes and best practices.Analyze workflows and standardize procedures to enhance operational efficiency.Identify and leverage appropriate technology solutions to support process improvements.

Performance Monitoring:

Regularly monitor key performance indicators and metrics.Identify performance issues and implement corrective actions promptly.Develop and maintain performance dashboards for effective tracking and reporting.

Cross-functional Collaboration:

Foster seamless coordination between internal teams including sales, accounts, and operations.Facilitate regular communication and joint planning sessions.Resolve cross-functional issues to ensure alignment in delivering value to clients.

Client Relationship Management:

Support the account management team in building and maintaining strong client relationships.Ensure client needs are met and expectations are exceeded.Partner with account teams to engage with key clients and conduct regular account reviews.

Talent Development:

Coach, mentor, and develop key talent.Identify training needs and implement development programs.Foster a culture of continuous improvement and learning.Identify talent and support overall succession planning for Workplace Management employees assigned to accounts.

Risk Mitigation:

Identify potential risks within account management operations.Develop and implement risk mitigation strategies.Ensure compliance with contractual obligations and manage client expectations.

Stakeholder Engagement:

Engage with internal and external stakeholders to drive operational improvement initiatives.Conduct regular meetings, lead workshops, and present progress updates.Provide one-on-one training to team members as needed.

Solution Development:

Support the Solutions Development team in creating strategies for new pursuits.Assist in renewing existing assignments and contracts.Contribute to the continuous improvement of IFM baseline materials.Provide input on new standards and business models based on insights from Client Operations.

 Workplace Management Standards Implementation:

Ensure the implementation of WPM standards (as defined by the WPM sub-business line), with any required configuration for the business. Drive the optimization and excellence in service delivery working with JLL leadership on accounts and within Divisions. Target and drive improvement in profitability through partnerships with Account teams.

Service Delivery Optimization

Develop the strategy and implementation for self-performance of services (in-sourcing in accordance with our standard country delivery model).  Partner with Account Leaders to resolve any major operational issues. Act as the 'Team Captain' for other WPM sub-business line resources assigned at Divisional Level (e.g., HSSEQ, Engineering) as well as other functional teams involved in delivery of WPM services (such as Sourcing).

Supplier Management

Work with Sourcing to define any specific third-party suppliers required to deliver part of the overall WPM delivery, including leveraging preferred suppliers.

Subject Matter Expertise

Be the Subject Matter Expert (SME) for WPM services in that Division/Region, supporting sales, renewals, and growth opportunities.

Regulatory Compliance

 Implement JCAP and other processes to ensure regulatory compliance across the Division/Region.

Qualifications:

Bachelor's degree in Business Administration, Real Estate, Operations Management, or related field.15+years of experience in account management, operations, or related roles.Proven track record in operational analysis and process improvement.Strong leadership and team development skills.Strategic MindsetAbility to drive and embed change and transformation.Excellent analytical and problem-solving abilities.Outstanding communication and interpersonal skills.Ability to positively influence client relationships and stakeholder engagement.Ability to navigate complex, multi-faceted organizations and stakeholders.Utilizes managerial courage to lead in challenging situations and facilitate divergent points of view.

This challenging role offers the opportunity to make a significant impact on our operational efficiency and client satisfaction. The successful candidate will play a key role in driving our organization's growth and success.

JLL is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL’s commitment to equal opportunity.

Estimated total compensation for this position:

250,000.00 – 500,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Atlanta, GA, Chicago, IL, New York, NY, Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.