JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves –

The Workplace Experience Manager is responsible for overseeing all aspects of facilities and experience-focused services for a key account. This role manages soft services, amenity programming, customer experience training, and operations. The manager leads a regional service delivery team, implementing integrated services that enhance the workplace experience for the client's employees and guests. This client-facing position requires exceptional customer service and communication skills.

Your day-to-day tasks will include -

Consulting with the Account Manager and Facility Management Regional FM on workplace experience programsOverseeing operations, staffing, performance, and development of service delivery staff in the assigned regionCollaborating with all levels of the client organization to ensure excellence in service deliveryDeveloping and managing operating expense budgets and advising on capital expense budgetsImplementing short and long-term projects for the clientDeveloping and executing annual management plans to meet key performance indicatorsManaging vendor contracts and performanceEnsuring compliance with client and company policies and audit standardsDeveloping innovative programs to reduce costs and increase productivityEngaging in continuous improvement and innovation through business intelligence and best practices

Desired experience and technical skills -

Requirements:

Bachelor's degree or equivalent work experience in Facilities Management or Hospitality ManagementMinimum of five years of food services experienceStrong leadership, organizational, and management skillsExcellent communication and presentation skillsProficiency in MS Office (Word, Excel, PowerPoint) and ability to learn PC and web-based applicationsSelf-motivated with a strong sense of customer service and professionalism

Preferred:

Experience in hospitality or customer serviceKnowledge of real estate and facilities soft servicesExperience in matrix management organizationsStrong belief in teamwork and ability to thrive in a fast-paced environmentExperience with budget management and financial reportingFamiliarity with vendor management and contract administrationKnowledge of Minority/Women-owned Business Enterprises (M/WBE) initiatives

Estimated total compensation for this position:

140,000.00 – 150,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –JERSEY CITY, NJ

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.