AML Refresh Ops - Ops Professional MKTS (Proficiency Coach) Charlotte, North Carolina;Jacksonville, Florida **Job Description:** Job Description Summary AML Subject matter expert with at least 1 year experience in current role. Analyzes and resolves complex operational problems. Provides technical support to the team and consults on a wide variety of topics across functional and business support lines. Knows front to back process/system flow. Strong product and market knowledge. Acts as a lead on multiple projects/initiatives on behalf of the team. Drives process improvements. Acts as Go To person for the other team. Acts as Go To person for the manager, performing some routine management support (interviewing, training & support for team members). Develops and delivers training for the team. Understands client needs, escalates issues appropriately (timely and appropriately). Proactively identifies risk. Job Description Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies. The Proficiency Coach primary responsibilities will include: + Works with individual Refresh Analysts to build their proficiency beyond the standard skills acquired in training + Provide real-time on floor support and coaching to Refresh analysts as they work through Refresh cases + Collaborates with management to provide transparency in knowledge gaps with proficiency + Ensures speed to proficiency and overall knowledge of process for associates + May need to review ILQA defects to identify gaps in skillset + Assist with Process and Procedure updates for self-identified issues, or for building out new procedures + Prepares & facilitates activities and/or demonstrations to ensure topics are covered according to the on-boarding timeline + Participates in escalation calls with partners, such as Front Line Associates, Quality (ILQA/M&I), GFC **Required Skills** + At least 1 year experience in Onboarding or Refresh within the Bank + Experience as an AML SME, coach, readiness, and/or manager for production teams + Proficient with AWARE, Panther, Tableau + Strong leadership presence and implementation skills + Strong communications skills with leadership, and ability to communicate across multiple audiences + Documented experience performing in a process-oriented production environment that changes periodically + Must work well within a team and individually + Proven ability to: work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy, integrity in work and execute with minimal supervision or remote management + Must be flexible and adapt quickly to change + Operational efficiency through working across multiple stakeholders, understanding global requirements and ability to provide practical & consistent solutions + Understands and respects cultural differences + Proficient in MS Office Suite (Excel/Word/Outlook/OneNote) **Desired Skills** + College degree (Associates or higher) or comparable work experience + Experience leading highly productive teams in a fast-paced environment + Expert experience with MS Office Suite (Excel/Word/Outlook) + ACAMS or equivalent certification **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) . To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.