**Job Summary** The AMR Coordinator Clinics provides AMR education and development that promotes efficient utilization and optimization of the AMR. This role will also simultaneously support Quality goals, successful attestation and reporting; and work directly with staff and clinicians to monitor performance and to ensure AMR competence and adherence to utilization of best practice workflows and policies. This role will be heavily involved in the on-boarding process of all clinicians and ensure preparedness for go-lives in conjunction with all market leaders and corporate teams. This includes, but is not limited to, the analysis of any and all clinical workflows expected in the clinic (for example labs and imaging, etc.) for efficiency and standards. This role also organizes and conducts ad hoc training for new and existing users of AMR clinical systems in a classroom setting and in the clinical setting. This role works collaboratively with all market teams, corporate teams, and vendors in the maintenance and continued education as the AMR application changes. The AMR Coordinator Clinics is also responsible for working with Clinic Leadership and the DPO to maintain network labels in the AMR (Athena, Cerner, etc.) to support Network Integrity (Care Coordination) across the enterprise; as well as all other duties as assigned by leadership. Scope: Physician practice AMR Coordinator Clinics is responsible for providing AMR education and development that promotes efficient utilization and optimization of the AMR as outlined in the above summary and in the detailed essential duties and responsibilities listed below for the assigned market/area. **Essential Functions** + Teaches and promotes standard utilization and standard workflows that are in alignment with the enterprise expectations and policy. + Performs preliminary assessment of new physician practices (including urgent care and walk-in clinics) prior to Go-Live. + Monitors/ensures adherence to AMR standard workflows (both clinical and non-clinical; loops in PPSI and market leadership as appropriate for non-clinical). + Accountable for ongoing assessments of end-user competencies. This includes regular rounding and assessments to identify training gaps; defines action plans to improve deficiencies; and works with market leadership to ensure accountability and improvement. + Prepares and uses reports to assess, monitor and improve utilization. This includes, when appropriate, reviewing monthly provider utilization data and working with the Corporate Optimization Director to schedule onsite optimization visits. + Responsible for the on-boarding and preparedness of all new clinical staff and providers (i.e. learning module completion; at the elbow support first two weeks, etc.); this includes both clinical and non-clinical looping in PPSI/market leadership as appropriate for non-clinical. Ensures providers receive post-optimization training. As appropriate, ensures new providers attend a 30-45 day post go-live optimization remote follow up session. + Conducts regular and as needed clinical education sessions for staff and providers in a classroom environment. Selects appropriate instructional procedures or methods such as individual training, group instruction, self-study, lectures demonstration, presentation, simulation exercise, role-play, and/or computer based training. + Schedules training resources with Quality Leads as needed to ensure all quality goals are met and all providers can successfully attest. + Maintains EPCS enrollment and current identification. + Conducts regular audits of the AMR to ensure termed providers are fully termed in the AMR, end users are blocked, and interface feeds are terminated. + Consults with local market leadership as requested (Administrator, Sr. Director Clinics, Director of Clinics, Medical Director, Medical Informatics Officer, etc.) on strategic development of necessary resources to achieve accountability and organizational goals and to ensure interoperability among software applications. + Collaborates with local practice leadership to communicate AMR changes or significant AMR related information to ALL end users of the AMR. Presents AMR updates on local standing meetings and clinic huddles. + Reviews clinical inbox task numbers and collaborates with managers, providers, and staff to take action on aged tasks. Hardwires workflows needed to ensure timely completion of AMR tasks; ensuring tasks are being sent to the appropriate end users and joining AMR meetings when requested to report on outliers and aged tasks. + Collaborates with the billing team to ensure all in office procedures, vaccines, DMEs, and injectable medications are appropriately mapped/captured. + Ensures end users are trained on the importance of patient portal enrollment and collaborates with market leadership and/or non-clinical trainer(s) (if applicable) to ensure front desk teams are capturing necessary information. + Follows the “Go-Live Success Program” onboarding expectations including providing the expected “at the elbow” go-live support or ensuring a “super user” is assigned to fulfill the expectations. + Follows onboarding clinical request protocols for all new providers. + Performs other duties as assigned. + Complies with all policies and standards. **Qualifications** + H.S. Diploma or GED required + Associate Degree in a related field preferred + 1-3 years of experience in health information management (HIM) or medical records administration required **Knowledge, Skills and Abilities** + Knowledge of the organization’s policies, procedures, systems, and objectives + Knowledge of healthcare informatics and Electronic Health Records systems + Knowledge of healthcare governmental regulations and compliance requirements + Ability to plan, organize, and lead. + Ability to communicate effectively both in writing and verbally + Ability to exercise initiative, sound judgment, and problem-solving techniques. + Ability to build consensus, motivate disparate team members, handle difficult situations, and provide conflict resolution with knowledge of when to escalate to market leadership and/or corporate leadership including AMR leaders. + Ability to develop and maintain effective relationships with medical and administrative staff, patients, providers, leadership, and the public + Ability to handle information in a confidential manner **Licenses and Certifications** + RHIT - Registered Health Information Technician preferred Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.