AMR RCC Sales Area Manager Austin,Texas,United States Corporate Functions Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire – and that by focusing on the smallest of details and driving for excellence, we can make big impacts with our customers and our business. The Apple Online Store Sales Area Manager is a key position in managing and leading the day-to-day operations of the Apple Online Store contact center and driving sales performance, including leading and managing teams of supervisors and sales experts. **Description** The ideal candidate must be passionate about inspiring teams to align to the vision of RCC and drive results by collaboratively managing the details, focusing on the customer experience, and creating an exemplary work environment. The position requires strategic and tactical execution of new and existing programs to achieve sustained performance in sales/customer experience. The position requires on-call availability 24x7, which includes some weekend and holiday coverage. As an Apple Online Store Sales Area Manager: - Responsible for the overall business results and delivers on goals/strategy with assistance from Senior manager/ Functional leader - Accountable for driving performance and communicating vision and purpose - Manages Team Leaders and may also lead specialists/individual contributors - Propose process improvements and recommend changes to tools/policies and establishes procedures that affect their function with some guidance - Participate in project reviews including requirements gathering, able to identify opportunities as part of the solutioning and provide guidance to the team - Responsible for fostering culture of retail, creates a positive environment where diverse perspectives and backgrounds are welcome so that every team member feels valued, respected and empowered to do the best work of their lives focusing on meaningful engagement and fostering an environment of trust. - Contributes to an inclusive environment through respecting each others’ differences and having the curiosity to learn - Demonstrates Apple’s values of inclusion and diversity in daily activities - Role models inclusive leadership behaviors and builds, develops and retains diverse teams - Takes action to ensure a safe, respectful, and inclusive environment for all team members **Minimum Qualifications** + 7 years of experience in a retail store or contact center environment + 3 years of people management experience + Proven record of driving results and delivering excellence in execution + Strong analysis and problem solving skills + Strong decision making skills and sound judgment with excellent written and verbal communication skills **Key Qualifications** **Preferred Qualifications** + Experience with enterprise level tools, spreadsheet management, and Keynote + Experience establishing and documenting improved efficiencies in workflow and system processes + Experience in leading, coaching, motivating, and developing teams and leaders + Experience collaborating in multi-function projects and programs + Ability to work in a fast paced, challenging environment + Detail oriented self-starter + Familiarity with Employment Law and other key subject areas associated with managing a large-scale call center + Strong work ethic with a high degree of flexibility + Ability to clearly identify goals, communicate vision for the team, and then deliver results consistent with that message **Education & Experience** **Additional Requirements** + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. 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