Job Summary

Responsible for the performance of the overall quality speech analytics category design. Works cross-functionally with various groups internally and externally. Collaborates and synthesizes analyses for the execution of scorecards. Responsible for extrapolating data, developing queries, ensuring standardization of external files, leading projects that relate directly to the speech analytic platform, and make recommendations for the betterment of the company.  Works hand-in-hand with other analysts and specialists within the team to build and invent an outstanding product with a prime focus on accuracy, understandability and performance of the product.

Job ResponsibilitiesImplement statistical language models, computational frameworks to process massive volumes of data, and engineer prototypes in a programming language (examples:  Python, Java, R).Analytical and knowledgeable, recognize pertinent language patterns and conversational content that lead to business valueAnalyze recorded audio and audio-based data sets for critical insights.Captures combinations of keywords & phrases within the system for optimal configurations performanceNatural Language Processing: Develop and/or apply statistical modeling techniques, optimization methods, and other ML techniques to different applications.Participate in design, development, evaluation, deployment and updating of data-driven models and analytical solutions for natural language applications.Responsible for determining opportunities through analysis of current or future trends and provide ongoing speech category designDetermine what call events (keywords and phrases) to train the software to recognize as structured data to support analytics and business goals, by using an inquisitive and intuitive approachWeekly/monthly reporting to management and business unitsFamiliarity with Voice User Interface (VUI) documentsUse a variety of testing methods to measure the impact of ongoing campaigns and new initiatives.Build positive relationships, drive decisions and communicate findings to executives and partners.An Equal Opportunity Employer, including disability/veterans
 
About Walgreens and WBA
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide."
 
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits
"An Equal Opportunity Employer, including disability/veterans".