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Overview

MBPS is officially registered as Manulife Data Services, Inc. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Operations Administration, Finance & Investments, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance and Digital Information Services to Manulife Companies around the world. MBPS is headquartered in Quezon City, Philippines. MBPS has approximately 4,600+ employees across Manila, Cebu, and Chengdu (China).

We are a Global Shared Service Center for Investments and Finance consisting of highly motivated and experienced professionals committed to excellence in customer service. Our customers include Business Units across the group in Investment Division and/or Finance Functions. MBPS Investment and Finance has approximately 420+ FTEs across Manila and Cebu.

Manulife's Investment Division manages the Company's General Fund on-balance sheet assets and through Manulife Asset Management, manages assets for institutional clients and investment funds in key markets around the world. Manulife Asset Management also provides investment management services to affiliates' retail clients through product offerings of Manulife and John Hancock. The Division manages a broad range of investments including public and private bonds, public and private equities, mortgages, real estate, oil and gas, infrastructure, timberland, farmland and asset allocation strategies. The Division has physical presence in key international financial centers, including the United States, Canada, Hong Kong, Japan, the United Kingdom, and throughout Southeast Asia.

Responsibilities:

1. Collection of Operating Statement and Rent Roll

Role is responsible in preparing updated borrower contact listing, generating annual financial statements & rent roll request letters and send these letters to the borrowers via email. They are also in charge of the timely follow-up for loans that are still missing these documents after a certain period before sending a list to Toronto for call outs.

2. Processing of Operating Statement and Rent Roll

Primary task is to analyse the annual operating statements, budgets, rent rolls, and borrower financial statements, understanding the property type and coding cash flow details and rent roll in model template. This also includes reporting of termination/lease cancellation fees and high vacancy to the collateral surveillance team.

3. Site Inspection

Review site inspection documents submitted for US loans and upload information in TreppPort.

4. Admin Task – on weekly rotation basis.

Managing daily workload. Includes identifying priority loans / requests, work distribution to the administrators, managing team mailbox and responding to general inquiries.Tracking and recording borrower financial statements, property operating statements, guarantor financial and rent rolls received from the borrowers. Need to utilize standard document naming convention, rename borrower’s submitted information and upload documents in SharePoint site.Dissecting documents by doing completeness check to ensure that it is good for coding.Contacting borrower/correspondent if we need to clarify or are missing information.Updating Master sheet (daily basis). Need to generate excel file reports from TreppPort where it has significant data that must be transferred to master sheet.

Qualifications:

Bachelor’s degree in Business Administration, Accounting, Finance, Economics or any related course.Experience in real estate finance, credit analysis or in mortgage environment is preferred.Knowledge in interpreting and analyzing income statements, budgets, and cash flows.

Competencies:

Keen attention to details and can work independently.Excellent written and verbal communication skills. Ability to converse effectively using the English language.Knowledge in Excel and Sharepoint; and experience with database applications.Knowledge and experience in VBA Macro, Power BI and Power Automate is a plus.Strong customer service skills (ability to build rapport, demonstrate responsiveness and outline key steps in delivering good customer service).Ability to clearly understand and act on presented situation; to comprehend, capture, as well as interpret customer concern.Candidate must demonstrate problem solving skills.Intermediate skill level on task management.Continuous improvement and aims for quality and accuracy.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid