Location: On-site
Job Type: Full-Time
About Us:
As a developer, manufacturer, and supplier of essential medicines, Hikma Pharmaceuticals USA Inc. and its affiliates’ mission is to bring Better Health. Within Reach. Every Day.® for millions of patients around the world. We are a trusted, reliable partner and dependable source of over 750 high-quality generic, specialty and branded pharmaceutical products that hospitals, physicians and pharmacists need to treat their patients across North America, the Middle East, North Africa and Europe. Through our 32 manufacturing plants, eight R&D centers, and 8,500+ employees worldwide, we are always hard at work creating high-quality medicines and making them accessible to the people who need them.
Description:
We are committed to building a diverse and inclusive team and encourage applications from candidates of all backgrounds. We are seeking a talented and motivated Analyst, Contract Operations to join our team.
The Analyst, Contract Operations serves an integral contributor working cross functionally in the Contract Lifecycle Management team with responsibility for implementing and executing contract language in the Revenue Management System. In addition, it is important that the Contract Analyst foster great partnerships with Business Stakeholders. The Contract Analyst is responsible for the contract maintenance of information shared between Hikma’s Internal Business Partners and External Distribution Channel partners. Timely and accurate communication of this information is critical to Hikma’s compliance with the terms and conditions of the agreements.
Responsibilities:
Lead Trade Notification Process. Review all Trade Notification requests in a timely manner and consult with Internal Stakeholder to resolve any potential issues that may delay the notification. Prepare and Communicate the Trade Notification to Internal Stakeholders and External Channel Partners by established Service Level Agreements (SLA).
Lead Contract Mass Action Process (e.g., Product Removals, Product Adds, Price Changes) via customer letter preparation, mass action tracker creation, cross-functional review process, and dissemination to customer by established Service Level Agreement (SLA).
Facilitate the Request for Information (RFI) and Request for Proposal (RFP). Collaborate with Internal Stakeholders (Pricing, Supply, Portfolio Management, etc.) to gather business requirements to complete an accurate RFI/RFP by the deadline. If required, utilize Customer Online Platform exporting/importing all pertinent documentation relevant to RFI/RFP. Store all documentation for audit readiness.
Prepare all CRM Opportunities e.g. (Product Additions, Product Removals and Price Modification Letters) with an attention to detail and submission to customer by required deadline. Identify, Communicate and Collaborate with Internal Stakeholder to resolve any issues that may result in a delay in meeting the deadline. Close CRM opportunities after final review.
Support the New Product Launch Process. Prepare the Trade Stocking Allowance Letters (including limitations based on launched product), limited FTS and service level penalties as needed, for all new product launches and distribute to Customer and Internal Stakeholders by the established Service Level Agreements (SLA). Lead- Pricing Compendia Customer Portals- Account Specific with backup support. If required, utilize Customer Online Platform importing all pertinent documentation. For New Product Launch Process, monitor, evaluate, and address completeness, timeliness, accuracy.
Conduct peer reviews on contract notifications to Internal Stakeholders and External Distribution Channel Partners in a timely manner.
Ensure file retention of contract supporting documentation for all contract changes in Revenue Management System during the Contract Maintenance process to support external and internal audits.
Review/Approve Customer Master Data Governance (MDG) requests for all new and existing customers by established Service Level Agreements (SLA).
For the Short Date Product Process, monitor, evaluate, and address completeness, timeliness, and accuracy based on CRM entry.
Research and Respond to Price discrepancies (V.25) and related issues to Chargeback, Rebates and Fee inquiries in a timely manner and ensuring Internal Stakeholder and Customer Satisfaction.
Participate in Internal IT Meetings to support Revenue Management System.
Participate in Pricing and Finance Collaboration Meetings. Communicate all Price Mass Actions to Team.
Support company acquisitions specific to the Contracts Administration integration process.
Assist in identifying business user requirements for system enhancements, perform User Acceptance Testing (UAT) and regression testing for enhancement implementation.
Prepare and submit State Medicaid RFP’s. Process the State Supplemental Agreements.
Support Internal/External Audit Process. Assist Management with gathering and providing supporting contract documentation to complete the audit by required deadline.
Lead/Support Management by identifying departmental training needs within the Contract Team. Schedule appropriate training sessions communicating the meeting Purpose and Agenda and provide applicable training materials and/or Work Instructions. Develop Standard Operating Procedures and Work Instructions to improve employee onboarding experience.
Analyze current contract processes and identify process improvements that reduce waste (steps), eliminate errors, increase productivity and improve cycle times resulting in customer satisfaction. Create a formal process improvement plan that defines the objectives, responsibilities, creation of documentation (SOP, Training Material, Work Instruction, etc.), responsibilities and timelines. Provide status to Management.
Actively manage trackers. Support monthly/quarterly Contract Key Performance Indicators (KPIs) by ensuring all Contract Trackers and Contract Systems (Vistex, CRM, etc) are updated by Service Level Agreements (SLA) to ensure accuracy and completeness of KPIs.
Demonstration of Leadership Skills that encompass Open Communication and Feedback, Critical Thinking, Creativity, Positivity, Flexibility, Conflict Resolution and Reliability.
Lead or Support Special Projects communicated by management.
Leverage contract and customer templates.
Complete quarterly accomplishment report based on the AD template and submit to the AD.
Cross-train for other Contracts Department duties as needed.
Be a positive influence to foster a culture of collaboration, accountability, and continuous improvement within the Commercial Operations function.
Qualifications:
Proven ability to successfully manage competing priorities, meet challenging deadlines, and work cross functionally.
History of self-motivation, sound judgment and excellent interpersonal relations.
Ability to learn quickly and execute with newfound understanding (e.g., industry, business models, products, technology).
Ability to thrive in a fast paced, high-performance environment; proven ability to work well under pressure and adapt quickly to change.
Excellent organizational skills and impeccable attention to detail.
Curious and able to respectfully challenge the status quo.
1 to 3 years preferred
Bachelor’s degree or higher preferred
General knowledge and understanding of pharmaceutical company processes including contracts interpretation/implementation, chargeback adjudication and rebates processing Experience in standard industry system environments specifically SAP, and Revenue Management Solutions (i.e. Vistex, ModelN, iContracts) preferred
Strong knowledge of SAP & Revenue Management System (i.e. Vistex, Model N, etc.) preferred
What We Offer*:
Annual performance bonus, commission, and share potential
Auto enrollment in a Hikma-sponsored 401(k) program at a pre-tax contribution rate of 3% of eligible pay. Hikma will match 100% of the first 6% of eligible pay that you contribute
A generous paid time off (PTO) bank starting with 20 days (prorated based on hire date). Additional days granted upon reaching work milestone anniversaries
3 personal days (prorated based on hire date)
11 company paid holidays
Comprehensive benefits including health, dental, vision, mental health, disability, life insurance, prescription drug coverage, and a variety of voluntary benefits
Employee discount program
Wellbeing rewards program
Safety and Quality is a top organizational priority
Career advancement and growth opportunities
Tuition reimbursement
Paid maternity and parental leave
*Eligibility requirements apply to some benefits and depend on the job classification, role, and length of employment. Benefits are subject to change as well as specific plan or program terms.