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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The objective of the GSG Control Management Testing team is to identify, assess, mitigate, and report on Operational Risk within BU processes for GSG to ensure adherence to regulatory standards, Amex policy and enhance the BU's resilience through managing a clear methodology of inherent and residual risk.

The Partner Oversight Management Team within GSG Control Management is looking for an Analyst focused on ensuring control management is embedded in the day-to-day operations of our organization and partners. The objective of this role is to ensure that Collection Partners across Canada and the US market are proactive in mitigating risks and exposure related to compliance and regulatory requirements. This position will be based in Toronto, Canada and reports directly to the Sr. Manager of Control Management Testing.

Conduct "End to End" Collections Operations and Performance Management reviews to provide independent monitoring of compliance requirements of the collections industry. Execute regular onsite and remote audits of collection partners to review execution against work standards and regulations (travel required). Implement and drive action plans with Collection Partners to address any operational or strategic deficiencies and drive improvement and solutions in a timely and effective manner. Stay current with changes in jurisdictional regulations and ensure compliance against these regulations. Foster close relationship with Performance Managers and work with them to ensure that all action plans are closely monitor and all action items are closed out in a timely manner. Assist in additional identification specific risks throughout business processes and systems (along with business process owners). Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, and events. Support thematic risk reporting (levels, trends, causes). Support risk management practices within the business.

Required Qualifications:  

1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities. Project management, communication, and interpersonal skills. Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards. Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively. Excellent verbal and written communication skills in terms of documenting and reporting findings and results of testing. Growth mindset - eagerness to learn and improve status quo.

Preferred Qualifications:  

Bachelor's degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous. 3-5 years of audit experience, preferably in the financial services and collections industries.

Experience in at least one of the following: 

Supporting identification of operational risks throughout business processes and systems. Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met. Supporting independent control monitoring, including identification of control improvements. Supporting the identification of areas of risk for intervention, including conducting independent quality assurance and process testing. Compiling thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causes.   Knowledge and practical experience in application of control theory and professional auditing practices. Knowledge of consumer protection regulations including the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, Telephone Consumer Protection Act, and UDAAP Practices, Canadian Debt Regulation Practices. Proficient with Microsoft tools (Excel, Word, PowerPoint, and SharePoint). Experience working with big data tools (Hive/SQL) preferred.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”).   If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.