Analyst, Digital Solutions & Reporting Services Professional

Location:                           Guadalajara, Mexico

Reports to                       Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting Services

Grade:                               E

The Analyst, Digital Solutions & Reporting Services Professional will be responsible for system configuration and maintenance, release management, system security, and audits for HR applications and platforms. They will resolve escalated system inquiries or issues from customer service reps / functional specialists.

Core Responsibilities

Support HR technology portfolio including system configuration, maintenance, and release management of existing applications and new projects.Grant security access to HR systems and tools following security protocolsSupport new HR technology implementations.Support testing efforts related to HR technology.Conduct data audits to ensure data quality and compliance with corporate data administration, security standards, HR policies, and procedures.Provide general reporting support to the HR and Business community through the preparation and delivery of systematically generated data.Consult with end users on mid-level to complex reporting solutions and reporting schedules.Executes test scripts for testing of new data elements and releases.Designs and maintains the HR Data Model and ensures that just one source of master data exists for each HR process.Support other HR Specialists by designing customized reports and providing source data.Run regular audits over HR data and report issues to be corrected.

Qualified Candidates will have:

Minimum Requirements:

Deep HR technology expertiseDetail-oriented execution of routine and complex processes (HR functional/operational knowledge)Uses technology to improve and automate activities – deeper Workday expertise to manage complex, back-end processes.Knowledge of the full HR operations solution and intersection pointsEffective vendor and partner collaborationBalance of speed and thoroughnessRigorous management of data standards across systemsUnderstands the flow of data and system integrations.Strong customer service and communication skillsManage relationships and expectations of team members, stakeholders, and business/technology partners regarding reporting.Understand GDPR methodology and PII data.

Desired Requirements, Behaviors, and Attributes:

University Degree or equivalent experience in a related field1-2 years’ service center experience with direct customer interactionExpertise in use of HR digital tools and technology strongly preferred.Proven time management skills, and a strong sense of urgencyAbility to quickly comprehend requirements and carry out transactions in accordance with set standards.Ability to establish effective professional working relationships.Problem-solving skills and a customer service orientationAble to run reports, conduct audits, and interpret data to conduct analysis.Consistent exercise of judgment and escalation as necessary to resolve problems.Strong work ethic, integrity, and personal accountabilityStrong communication and interpersonal skills and a collaborative team spiritHighly proficient in the use of applicable HR technology and MS OfficeCommon office productivity software and the ability to learn case management software applications.Experience with Workday HR Reporting and data visualization toolsContingent Workforce Management ReportingCalculated fields in Workday for reporting is a plus.PowerBI knowledge is a plus.Demonstrated ability to communicate verbally and in writing.Multi-lingual fluency:  English (Required) plus one or more of the following:  Spanish, PortugueseLimited travelMay require non-standard work hours.

Languages

English (Must have)

Spanish (Must have)

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Relocation Available:

No