You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant & Network Services brings together American Express' merchant-and network-related businesses. This includes GMS, which manages the relationships with the millions of merchants around the world that accept American Express; Global Loyalty Coalition which includes the international PAYBACK rewards programs; and Global Network Services, which brings together Global Network Partnerships, Network Solutions & Operations, InAuth and Prepaid. The mission of the Global Strategy & Capabilities (GS&C) group within GMNS is to be essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and service their customers. GS&C consists of a diverse set of teams that support the GMNS business. 

Within GS&C, the Field Training & Enablement Americas team is responsible for understanding key business priorities and creating innovative learning and onboarding curriculum that includes sales skills, product, company and industry knowledge, and tools for the Global Merchant Services (GMS) Field organizations. The Americas Director and team support the GMS Sales & Client Management (CLM) teams based in the United States, Canada, and Latin America and Caribbean regions.

We continue evolving the training capability within this GS&C and this role provides the opportunity to be part of our journey to elevate the function. This is an excellent opportunity for an individual to gain deep understanding of the GMNS organization, develop and refine strategies and specific sales enablement & learning solutions while gaining exposure across GMNS Field leaders.

This position will report to the Manager, EMEA MerchantForce Field Enablement and will be a strategic partner and thought leader to the Merchant Acquisition & Client Management organizations, responsible for executing on the enablement strategy to increase adoption and engagement, provide adoption data driven insights, and add value to our stakeholders.  This includes consulting with stakeholders about business priorities and needs, creating customized and value-add product effectiveness strategies & adoption metrics, and leading MerchantForce enablement efforts that drive business growth, merchant experience and productivity.  This is a great opportunity for an ambitious self-starter to gain deep understanding of the GMNS organization, develop and refine strategies, and generate expertise across MerchantForce tool.

Responsibilities:

Support and forge strategic relationships with regional stakeholders at all levels to build strong and trusting partnerships. Define MerchantForce-specific goals and KPIs as well as indicators of success for product. Build and execute MerchantForce adoption analysis; dives deeply into the data, relentlessly pursues its meaning and how these insights can drive business performance. Consult with users to understand and improve MerchantForce user experience. Maintain deep understanding of stakeholder’s day-to-day responsibilities, supporting capabilities, and customer needs (including development and management of user personas). Execute field MerchantForce enablement strategy and trainings to support regional stakeholder teams in growing business and improving productivity. Collaborate with product owners to influence product roadmap that enable business processes to support the customer lifecycle and meet GMNS goals. Be the ‘voice’ of our product by managing all communication channels (i.e., newsletters, launch announcements, service alerts, etc). Own knowledge management and collaboration tools leveraged by stakeholders. Drive increased adoption and positive feedback of MerchantForce. Maintain expertise on product functionality as well as Salesforce platform releases. Provide new initiatives based on Analytics on Salesforce platform’s usage and adoption.

Minimum Qualifications:

2+ years of Experience as a Data Analyst in a similar role, with strong proficiency in Data Science Libraries, Python, SQL, and Excel. Strong Analytical bent of mind to be able to think through and convert information to insights. Excellent analytical and problem-solving skills, with experience managing data from Data Management systems such as Cornerstone and/or LUMI. Experience with and/or strong understanding of sales and client management teams. Ability to build relationships across various stakeholders and influence without authority on high visibility projects. Excellent written and verbal communication skills with experience presenting innovative ideas to audiences of all levels. Results-driven mindset with the ability to drive change management, navigate through ambiguity, and balance multiple priorities. Keen attention to detail, high degree of accountability and integrity. Passion for the customer and user experience. Professional experience with CRMs; Salesforce.com and Seismic preferred. Experience in creating and delivering training content for a product. Experience with data visualization tools such as Tableau, Power BI is a plus. Bachelor's Degree in Computer Science, Information Technology, or related field preferred.

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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