**Overview** **Who we are** Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment. **Primary Job Accountabilities** **Loss Recovery Process:** + Manages the loss recovery process to ensure timely and efficient recoveries, while handing the NeuAnalytics platform used by recovery vendors. + Coordinate regular meetings with loss recovery vendors to discuss results and conduct quarterly business result (QBR) sessions. + Tracks service level requirements to ensure recovery vendors meet expected results, while monitoring their compliance with required laws, regulations and VMO requirements. + Manages PIF and SIF process for charge-off accounts (letters and titles). + Provides training to recovery vendors as needed. + Manages all skips charge-off accounts after auction sales to ensure remaining balances are updated and accounts can be sent to the corresponding deficiency collections agencies. + Manages oversight of charge-off accounts, ensuring collected amounts are properly archived and interested parties are informed of any increases or decreases in deficiencies. + Keeps recoveries KPIs updated and prepares weekly report for management. + Recommends loss recovery strategies. + Monitors NeuAnalytics to ensure accounts are correctly allocated to agency buckets for collections and negotiate settlements and payment plans when necessary. + Identifies trends and patterns with the agencies resulting in not collecting the account or any legal exposure for TCPR. **Remarketing Process:** + Oversees and manages the resale of recovered vehicles, utilizing auction/online platform to maximize value. + Analyzes market trends to determine the best strategies for asset disposition. + Assists the Remarketing Supervisor and prepares pricing for vehicles running in auction. + Conducts thorough analysis of remarketing data to identify trends and opportunities for improvement. + Coordinates regular meetings with repossession vendors to discuss results and perform quarterly business result sessions (QBR). + Prepares reports and presentations for senior management on remarketing performance and market conditions. + Ensures all recovery and remarketing activities comply with relevant laws and regulations. + Maintains accurate records of all transactions and communications related to asset recovery and resale. **Find the Skip Process:** + In charge of referring all Skip charge-off units thru I-repo within 30 days after the charge off process. + Ensures proper bankruptcy, military and any other required scrubs are being done. + Ensures the repossession agency is documenting I-repo every week with their findings. + Must ensure all accounts are being worked within the required statutes of limitation law and follows all FDCPA rules. **Other responsibilities:** + Invoice Reconciliation: Monitoring, auditing, and reconciliation of all monthly Remittance, ensuring all invoices are supported, accurate, and compliant with contractual terms twice a month. + Identifies and reports compliance risks, gaps in current policies, procedures, regulations and or any other more complex non- routine issue. + Supports Collections/Remarketing Supervisor and Manager with other projects. + Maintains sense of urgency when dealing with escalated issues while providing the outmost high level of customer satisfaction. + Maintains accurate records of all transactions and communications related to asset recovery and resale. + Analyzes account characteristics and works with customers and/or vendors to resolve their issues. + Participates in process and procedural discussions across multiple functional areas to maintain understanding of current processes. + Performs other miscellaneous activities/duties as assigned. + Responsible for performing special project to improve process efficiency and performance. + Participates in the development of Kaizen projects that directly benefits the Collections department. + Satisfactorily completes all mandatory trainings required. **Knowledge and Skills** **Education** + Four-Year College Degree (BA or BS): BA in Business administration, Management, Accounting, Finance related areas. **Experience – Subject Matter Expertise** Required + 2-5 years of relevant / progressive work experience (in similar field and/or industry) Preferred + 5-10 years of relevant / progressive work experience (in similar field and/or industry) **Licenses, Certifications & Specialized Skills (if applicable)** Required + Intermediate knowledge of MS Office Applications (Word, Outlook, PowerPoint, etc.) + Intermediate knowledge of MS Excel to develop financial reporting, spreadsheet, and database experience + Basic accounting knowledge + Advanced problem-solving, negotiation, and communications skills + Strong verbal and written English and Spanish skills + Advanced organization, attention to detail, action-oriented skills + Knowledgeable on current state, federal compliance policies, procedures, and regulations Preferred + Project management experience + Ability to understand, integrate and implement workflow and analytic solutions and directives as they become available **Work schedule:** Monday-Friday from 8:00 am to 5:00 pm. In some instances, working overtime and during holidays is required. This position is based out of **San Juan, Puerto Rico.** This position does not offer relocation assistance. **Belonging at Toyota** Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law. Have a question, need assistance with your application or do you require any special accommodations? Please send an email to tcpr_human_resources@toyota.com.