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Operation Office for EMEA has several functions including a) processing centre for users including EMEA offices and London users, b) regional head quarter of operations, c) support function. First Line Risk & Control (FLRC)department is one of support function and to maintain proper governance from first line risk & control perspective.

Part of the FLRC department is the Fraud Monitoring team. The Fraud Monitoring team is responsible for the Payment Fraud monitoring for MUFG Bank for EMEA operation. This function is also required for Regulatory purposes (PSD2). 

The Fraud Monitoring team is in place  to monitor MUFG’s payment fraud.  This includes monitoring of the following:

1. Unauthorised or stolen access for MUFG online banking

2. Known fraud scenarios

3. Abnormal device access

4. Abnormal location

5. High risk payees

6. Recurring incidents

7. Unexpected transaction amounts

8. High risk payee countries

9. Structured payments (to avoid detection)

10. Unexpected bank & destination

11. Internal Fraud.

MAIN PURPOSE OF THE ROLE 

The Fraud Risk Monitoring team is responsible for the Payment Fraud monitoring for MUFG Bank for EMEA. 

The primary function of this team will be to manage the First Line of Defence for payment Fraud Monitoring.  This will include alert handling and full end to end investigation of applicable payment fraud alerts.

The Fraud Analyst is responsible for detecting and preventing fraudulent activity within an organisation. The role involves monitoring transactions, analysing data and keeping up to date with industry regulations and trends in fraud. The Fraud Analyst will work closely with other departments, to enhance systems and processes that can identify and prevent fraud. The successful candidate will possess strong analytical skills, attention to detail and excellent communication skills.

What You'll DoMonitor and analyse transactions, customer accounts, and other activities to detect suspicious patterns, anomalies, or potentially fraudulent behaviour.Develop knowledge of internal data, including user behaviour metrics, and payment infrastructure to gain insights into fraud patterns and to further advance our fraud strategy.Maintain an up-to-date knowledge of industry trends and regulatory changes to identify and validate future requirements and opportunities.Monitor key fraud related metrics (such as chargeback rates, false positives, chargeback defence rates), to develop our fraud prognosis.Produce and maintain additional dashboards and reports to highlight fraud trends, with clear and understandable visuals.Updating our rule-based fraud tool to ensure fraud patterns are flagged.Collaborate in fraud related investigations and relay your knowledge and findings to the fraud unit.Manage technical projects between internal & external development teams.Support of ad-hoc analytical and reporting requests.Enhance our paywall & conversion reportingAlert handling of Payment Fraud Transaction Management system in accordance with the SLAFull end to end case managementLiaising and reporting to multiple internal stakeholders such as Financial Crime, EMEA Branches and Front Office Relationship ManagersLiaising and reporting to external stakeholdersEscalating issues to managementInternal reporting such as Suspicious Activity reporting

KEY RESPONSIBILITIES

Fraud Analyst DutiesConducting investigations into potential fraud casesMonitoring activity for potential fraudulent activityAnalysing data to identify potential fraudulent activityPreparing reports on fraud investigationsRecommending improvements to internal systems and processesImplementing fraud prevention policies and procedures

Fraud Analyst RequirementsAnalyse suspicious activities and financial transactions for possible fraudMonitor customer accounts for suspicious activity and investigate potential fraud casesReview customer accounts and investigate any suspicious activitiesWork with banks, credit card companies and other financial institutions to detect, investigate and resolve fraud casesProvide recommendations to reduce and prevent fraudStay up to date with the latest fraud trends and techniquesEnsure alerts are managed in accordance with agreed SLA and proceduresPrompt notification and escalation internally of suspicious transactionsDaily MI reporting & rules analyticsEnd to end investigation of suspicious transactions including client outreach

WORK EXPERIENCE

Work Experience:

Experience in operational risk analysisDemonstrable stakeholder management skillsDemonstrable time management skills

SKILLS AND EXPERIENCE

Functional / Technical Competencies:

Strong analytical, communication and interpersonal skillsExcellent attention to detail and a high level of accuracyAble to work in a high-volume work environmentIntermediate MS Excel and Word skillsExcellent communication skills (written and oral)Good stakeholder management skillsStatistical analysisRisk assessmentProblem-solving

Education / Qualifications:

Degree/College educated or equivalent work experienceA Degree in a quantitative field, such as Computer Science/Mathematics/Statistics, is a plus.Demonstrable examples of delivering analytical conclusions with SQL outputs is a must, Python is desirable

PERSONAL REQUIREMENTS

Excellent communication skillsResults driven, with a strong sense of accountabilityA proactive, motivated approach.The ability to operate with urgency and prioritise work accordinglyStrong decision making skills, the ability to demonstrate sound judgementA structured and logical approach to workStrong problem solving skillsA creative and innovative approach to workExcellent interpersonal skillsThe ability to manage large workloads and tight deadlinesExcellent attention to detail and accuracyA calm approach, with the ability to perform well in a pressurised environmentExcellent Microsoft Office skills

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.