SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve. At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local – come join our team! This role will be responsible for managing and resolving technical issues related to our Workforce Management Software and hardware. This role involves monitoring, prioritizing, and addressing support tickets submitted by users experiencing challenges, ensuring timely and effective solutions. This role will collaborate with cross-functional teams to identify root causes, implement fixes, and enhance system performance. The position requires maintaining documentation of issues and resolutions, provides user training, and contributes to ongoing improvements in WFM processes and technologies to optimize workforce efficiency. Essential Job Functions: + Will make independent decisions as it relates to partnering with ActivTrak vendor and our systems. Will solve complex technical issues to ensure the ability to utilize tool on our platforms + Advanced Experience troubleshooting Windows and Mac applications + Microsoft Entra/Active Directory, Working with end point devices (laptops, desktops), Scripting, API’s + Experience managing an ITSM tool like Ivanti + Queue management and meeting SLA’s + Trusted with elevated Access to accounts and systems + Experience troubleshooting web applications + Familiarity with system and policy management applications such as GPO + Other activities as may be assigned by your manager Qualifications/ Requirements: + College degree in related field or equivalent combination of education and experience + Minimum of 5 years of work experience in one or more of the following: Technical troubleshooting, Solutions Architecture, System Management + Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization + Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features. + Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. + Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects. + Networking knowledge: Routing, Firewalls, Proxies, and General Knowledge of Cloud Security Applications. + SQL and Python scripting experience + Cloud Services: Azure AD, Intune, BigQuery + Familiar with BI applications such as PowerBI, Tableau, Google Looker Studio + Technical Account Management, Technology Consulting, Technology Solutions Development, Solutions Architecture, Cloud Computing, System Management. \#LI-AB1 #LI-Remote Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume. The annual full time base salary range for this role is $52,000.00 - $90,000.00 Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans. Pay Transparency Nondiscrimination Provision (https://go.situsamc.com/rs/962-QMP-613/images/pay-transp\_%20English\_formattedESQA508c.pdf?version=0) SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Know Your Rights, Workplace Discrimination is Illegal (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.