Participates in planning, design, development, training, implementation, communication,
maintenance/support, and evaluation of existing or new functionality related to assigned
applications. Analysts supporting Epic will have or obtain Epic Certification in their primary
application within three months of employment or transition to ITS. Obtaining and maintaining
Epic Certification in primary and supporting applications is a mandatory job requirement unless
exemption is granted.

Analyst III - Serves at a high level, experience and expertise demonstrated in all areas, can function
as a Project Manager if assigned. Participates in selection/design, implementation,
maintenance and support of their assigned software applications using information technology,
equipment, and processes used by PHS employees and customers. Serves as mentor and
escalation path for less experienced IT staff, providing assistance when required and reviewing
their work as directed.

*All duties listed below are essential unless noted otherwise*
1. Planning/Design:
a. Participates with technical teams and vendors for the design of application
infrastructure, hardware, storage, network requirements, security, integrations,
viewing and workflow.
2. Development/Build:
a. Plans implementations and upgrades clinical systems.
3. Testing:
a. Ensures adequate testing, quality assurance and documentation of changes.
b. Ensure test scripts have been created, reviewed, updated to reflect proposed
workflow solutions.
4. Training/Certifications:
a. Transfers knowledge and/or trains IT employees and advises end-users in the
operation of their information systems. Maintains complete and current
documentation for responsible systems and IT processes.
b. Support the training team by keeping trainers informed of new functionality and
system changes.
c. Maintains required certifications.
5. Implementation:
a. Responsible for the activities like analysis and development, implementation,
modification, and installation of low complexity systems in different operational
environments.
b. Implement changes using documented procedures.
6. Communication:
a. Create and follow project plans.

b. Participate in team and cross-team meetings and maintain appropriate meeting
records.
c. Communicates with customers, administration, and team members with regard to
information technology and services.
d. Understand customer feedback and support data to optimize and resolve issues.
e. Attends regular customer and team department meetings as scheduled.
7. Maintenance/Support:
a. Monitors system performance and quality.
b. Plans for decommission of responsible applications when indicated.
c. Ensure solutions are cost effective, audit and security compliant. Versions are no less
than -2 from current.
d. Support 24/7 on call on rotational basis.
e. Some travel may be required.
8. Other duties as assigned.

Location: Remote