Johnson Johnson is currently seeking aAnalyst Cust Qualityto join our Team located in São José dos Camposor Bogotá.

At Johnson Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more athttps://www.jnj.com/. 

Main Responsibilities:

Support of MedTech LATAM product complaints processes in the applicable Quality Systems, in accordance with Standard Operating Procedures, regulations and quality standards.Execute product complaint intake, including all steps such as: translation of the event description, as needed, ensuring availability of information to Franchises in the applicable system.Send acknowledgment letters to the sales force, confirming complaint receipt and its reference number.Prepare and send complaints closure letters to sales force in the local language, when applicable.Support training activities to sales force related to product complaint process.Support internal and external audits in regards to preparation of product complaint information related.Support COE continuous improvement initiatives

Johnson Johnson is currently seeking aAnalyst Cust Qualityto join our Team located in São José dos Camposor Bogotá.

At Johnson Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more athttps://www.jnj.com/. 

Main Responsibilities:

Support of MedTech LATAM product complaints processes in the applicable Quality Systems, in accordance with Standard Operating Procedures, regulations and quality standards.Execute product complaint intake, including all steps such as: translation of the event description, as needed, ensuring availability of information to Franchises in the applicable system.Send acknowledgment letters to the sales force, confirming complaint receipt and its reference number.Prepare and send complaints closure letters to sales force in the local language, when applicable.Support training activities to sales force related to product complaint process.Support internal and external audits in regards to preparation of product complaint information related.Support COE continuous improvement initiatives

Essential knowledge and skills:

Bachelor’s Degree inBiosciences, Engineering or equivalent field, or health-related discipline. Number of years: 1 year of experience in Quality related role.Proficiency in Microsoft Office (Word, Excel, power point).

Nice to have

Trilingual (English, Spanish and Portuguese).Knowledge on ECM systemKnowledge on Power BIs

Core competencies required for this role:

Attention to Detail: The ability to accurately execute product complaint intake and ensure all steps are followed without error.

Communication Skills: Proficiency in both written and verbal communication to effectively draft acknowledgment and closure letters in the local language, as well as communicate with the sales force.

Organizational Skills: Strong organizational abilities to manage and track complaint intake processes within deadlines.

Analytical Skills: strong analytical capabilities to understand and prepare relevant product complaint information.

Team Collaboration: Strong interpersonal skills to work effectively with sales force personnel and support training activities.

Continuous Improvement Mindset: Openness to participating in and supporting COE continuous improvement initiatives, demonstrating a willingness to contribute to process enhancements.

Problem-Solving Skills: Ability to address issues that may arise during the complaint intake process or during audits, facilitating timely resolutions.

Essential knowledge and skills:

Bachelor’s Degree inBiosciences, Engineering or equivalent field, or health-related discipline. Number of years: 1 year of experience in Quality related role.Proficiency in Microsoft Office (Word, Excel, power point).

Nice to have

Trilingual (English, Spanish and Portuguese).Knowledge on ECM systemKnowledge on Power BIs

Core competencies required for this role:

Attention to Detail: The ability to accurately execute product complaint intake and ensure all steps are followed without error.

Communication Skills: Proficiency in both written and verbal communication to effectively draft acknowledgment and closure letters in the local language, as well as communicate with the sales force.

Organizational Skills: Strong organizational abilities to manage and track complaint intake processes within deadlines.

Analytical Skills: strong analytical capabilities to understand and prepare relevant product complaint information.

Team Collaboration: Strong interpersonal skills to work effectively with sales force personnel and support training activities.

Continuous Improvement Mindset: Openness to participating in and supporting COE continuous improvement initiatives, demonstrating a willingness to contribute to process enhancements.

Problem-Solving Skills: Ability to address issues that may arise during the complaint intake process or during audits, facilitating timely resolutions.