Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Job DescriptionStarting Pay: $22.30 / Hour
Heavy Focus on Customer Service / Communication Skills / MUST have Knowledge of Computer Systems
Minimum 3 - 5 Years of Security AND / OR Customer Service Experience
21+ / 7:30am - 4pm / Mon - Fri
Resume Required for Consideration
Hiring Now! Apply Today!
Badge Admin/Analyst Duties
Below is a list of expectations for the Scope of Work. Any violation of these expectations will be reported to the Supplier and may result in disciplinary action up to and including replacement of the personnel.
Work Category
Task description
Cadence
Accountable Persons
Due Date
Admin
Start and end work shift on time
Daily
ALL
On Going
Admin
Create daily task list, reminders for deadlines
Daily
ALL
On Going
Admin
Inform Allied and Salesforce in advance of PTO or other special requests
As needed
ALL
On Going
Admin
Keep badge office and badge storage rooms clean. Tidy space daily and at end of week send photos to confirm to team slack channel when applicable
Daily/Weekly
ALL
On Going
Training
Complete training requested and provide screen shot evidencing completion to Allied and Salesforce managers
As Needed
ALL
On Going
Customer Service
Provide excellent customer service to walk ups in the badge office
Daily
ALL
On Going
Supportforce
Cases
Work out of our internal ticketing system to process badging related requests
(Supportforce Case Queue "Badgeforce")
AMER cases first
Global cases after AMER is completed
Check supportforce every 30 minutes to ensure new AMER and urgent cases are handled appropriately
Daily
ALL
On Going
Lenel System
Create new personnel access badges using an access control system application
Daily
ALL
On Going
Cloud Card
Facilitate obtaining new hire badge photos using cloudcard while coordinating with our Onboarding team for backlog updates
Daily
ALL
On Going
Lenel System
Produce and program Guest & Temporary access badges in our access control system
By Request
ALL
On Going
Shipments
Process all outgoing badging supplies shipments from our badge office to ensure same-day pickup from FedEx. Use Badgeforce packing slip template, save a copy, print, sign before sending shipment
Daily
ALL
On Going
Badging Supplies
Track and stock badge supplies on the inventory sheet
Weekly
ALL
On Going
Inventory Count
Quarterly count all inventory in storage room and badge office - document in inventory tracker
Quarterly
As Assigned
Printer
Troubleshooting
Advise the process to the badging partners as outlined in the badging reference documents
By Request/Daily Updates
ALL
On Going
Printer Fix Escalation
Inform team and sec tech or Color ID tech if applicable for immediate support. Printer issues need to be communicated immediately, same day. Track in daily notes so team is aware
By Request/Daily Updates
ALL
On Going
USB Badge
Readers
Program USB badge readers used at reception desks and during corporate events
By Request
ALL
On Going
Badging Equipment
Ensure printers and other badging equipment team is using (i.e. camera, ring light, etc. are fully functional). If not place a techforce ticket the same day. Test at the start of shift
Daily
ALL
On Going
New Hire Badge Photos (open office)
Coordinate with an Onboarding team for new hire orientation taking badge photos
On HOLD
ALL
On Going
Regional Follow up
Follow up with local guardforce agent in the region you're responsible for creating new hire cases to assist with case management
Daily
ALL
On Going
Calendar/E-
mails/Slack
Messages
Check badgeforce and individual emails multiple times daily, every hour
Immediate when
possible or check emails hourly
ALL
On Going
Slack
Check all slack badge office channels, direct messages, team slack channel etc frequently. Reply to inquiries directed to the team the same day
Immediate when
possible or Hourly
ALL
On Going
Team
Collaboration
Leverage Team members on how to troubleshoot issues before requesting assistance from Salesforce management
ALL
On Going
Team Training
Cross-train new team members while using our badging operation guides
By Request
ALL
On Going
Providing
Updates
Pro-actively update team members and managers on tasks in progress. Update the daily sheet with your tasks and status
Daily
ALL
On Going
Team
Meetings
Attend all team meetings unless approved otherwise (i.e. working on a time critical deadline). Staff working with a “walk in” is executed and expected to review notes and request any key info from team members
Daily
ALL
On Going
Time Off Etiquette
Communicate time off in advance - obtain approval from Allied Manager. Note on google calendar, team spreadsheet in appropriate tab, Salesforce Badging Manager, Salesforce Program Administrator Lead with details of your time off, sick days, doctor's appointments, etc.
Daily
ALL
On Going
Working from Home
Working from home must be approved in advance and will need to be approved by Allied Manager and Salesforce Manager. If you are granted approval - slack active, online during hours set, timely response, meet your daily goals, and be able to manage workload
By Request/Exception ONLY
ALL
On Going
Closing
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.
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