Role Proficiency:

Perform analysis research and find resolution of business problems under guidance.

Outcomes:

Work with cross functional teams to gather and analyse information and recommend solutions Perform research and study of specific work problems and procedures related to UST clients or internal stakeholders and provide solution recommendations to managers Document findings of study and prepare recommendations for implementation of the new systems procedures or organizational changes Recognize and maintain confidential information

Measures of Outcomes:

Quality of research and analysis # of solutions recommended # of new systems or processes recommended Accuracy of reporting and MIS

Outputs Expected:

Operations Responsibility:

Collect and analyze information on specific business problems or procedures
recommend solutions
as required Develop and maintain performance reports and consult with management about format
distribution
and purpose Review management reports and make specific suggestions based on the report Work with cross-functional teams to ensure successful implementation and rollout of newly implemented systems or process

Skill Examples:

Strong analytical and problem solving skills Must be a self-starter and quick learner Ability to work in a team environment Strong written and oral communication skills Ability to handle pressure and setbacks Adaptability Ability to meet deadlines and manage multiple priorities Ability to maintain confidentiality of information Should be an extrovert

Knowledge Examples:

Good understanding of IT industry Experience with MS Word Excel PowerPoint and MS Visio

Additional Comments:

Mandatory Skills: Proof point, Email Security, Email Support, troubleshooting, communication skills, SMTP, Dkim, Spf, Phishing, Mail routing, MX Skill to Evaluate: Proof point, Email Security, Email Support, troubleshooting, communication skills, SMTP, Dkim, Spf, Phishing, MX Experience: 5 to 6 Years Location: Bengaluru Job Description: Job Summary: We are looking for a dedicated Proofpoint Email Security Analyst with 6-8 years of overall experience, including at least 3 years as Proofpoint admin specialized in Proofpoint Email Security solutions. This role will involve acting as the primary point of contact for operational ticket resolution, enhancing email security measures, and providing documentation support. The ideal candidate will have a strong background in email security, troubleshooting, and vendor collaboration. Key Responsibilities: Operational Support: Act as the primary point of contact for resolving operational tickets related to Proofpoint Email Security. Working experience and understanding of the email protocols like SMTP, SPF, DKIM and DMARC Provide safe listing and block listing support for domains and email addresses. Conduct phishing email analysis and troubleshoot issues concerning non-delivery of emails. Creation and modification of Email firewall / spam rules as per service tickets to address specific security requirements. Ensure email security gateways are configured and updated with advanced cybersecurity features and rules. Working experience with email MTAs, SPAM filters management Knowledgeable about the ITIL procedures, Incident and Service request management, SLA hygiene etc. Documentation and Monitoring: Create and maintain Standard Operating Procedures (SOPs) and other documentation for email security processes. Monitor email security s and manage responses based on s generated by the Proofpoint Email Monitoring system. Design and Configuration: Provide design and configuration support for the deployment and transition of the Proofpoint Email Security solution. Vendor Collaboration: Collaborate with vendors for the timely resolution of platform-related tickets and enhance overall email security performance. Mitigation Implementation: Assist with the implementation of countermeasures and mitigating controls for identified email security issues. Technical Knowledge: Utilize knowledge of multi-cluster Proofpoint setups to enhance security strategies and configurations. Qualifications: Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. 6-8 years of overall IT experience, with a minimum of 3 years focusing on Proofpoint Email Security solutions. Strong understanding of email security protocols, including safe listing, block listing, domain on/off boarding, URL/attachment defense and phishing analysis. Good experience with email MTAs, SPAM filters, and products similar to Postfix or Sendmail Excellent troubleshooting and problem-solving skills. Proven ability to create clear and concise documentation, including SOPs. Effective communication and collaboration skills for working with vendors and internal teams. Relevant certifications (e.g., CISSP, CISM, or equivalent) are highly desirable. Willing to work in rotational shifts and 24*7 support. Education Qualificaiton: • Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related field. • 6-8 years of overall IT experience, with a minimum of 3 years focusing on Proofpoint Email Security solutions. Job Title: Proofpoint Email security Engineer (L3) Roles & Responsibilities: Job Summary: We are looking for a dedicated Proofpoint Email Security Analyst with 6-8 years of overall experience, including at least 3 years as Proofpoint admin specialized in Proofpoint Email Security solutions. This role will involve acting as the primary point of contact for operational ticket resolution, enhancing email security measures, and providing documentation support. The ideal candidate will have a strong background in email security, troubleshooting, and vendor collaboration. Key Responsibilities: Operational Support: Act as the primary point of contact for resolving operational tickets related to Proofpoint Email Security. Working experience and understanding of the email protocols like SMTP, SPF, DKIM and DMARC Provide safe listing and block listing support for domains and email addresses. Conduct phishing email analysis and troubleshoot issues concerning non-delivery of emails. Creation and modification of Email firewall / spam rules as per service tickets to address specific security requirements. Ensure email security gateways are configured and updated with advanced cybersecurity features and rules. Working experience with email MTAs, SPAM filters management Knowledgeable about the ITIL procedures, Incident and Service request management, SLA hygiene etc. Documentation and Monitoring: Create and maintain Standard Operating Procedures (SOPs) and other do