Deliver a world-class customer service experience
Each year, CarMax Auto Finance helps more than 300,000 customers with vehicle financing. We strive for a simple and seamless experience by offering fast, on-site financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of your vehicle is just the beginning, and we’re committed to being there for our customers throughout every step and milestone of vehicle ownership. The Analyst II, Technical Support and Reporting is critical to the company delivering that iconic customer experience by providing data analysis and support to operational strategies.
What you will do
Conduct root cause analysis, solving basic to complex data challenges
Leverage a variety of systems and databases to retrieve data
Become a subject matter expert in system data and leverage that knowledge to identify critical data elements, translating those into key business metrics
Maintain existing business reporting and monitoring dashboards for all areas of CAF to support the business in driving execution and managing performance
Assist in the design and development of enhancements to reports and dashboards to transform the way CAF interacts with data
Learn and utilize different tools, processes, and services and work with mentors and peers to developed advanced technical and analytical skills
Provide front line support on system related data questions or issues
Optimize operational efficiency with data
Our company’s success is motivated by our customer-centric, data-informed approach to problem solving, with an unparalleled focus on a company culture that supports our associates and our community. As an Analyst II, Technical Support and Reporting, you will have a direct hand in this effort by evaluating business needs and independently translating insights into meaningful business solutions through a combination of business knowledge and data analysis skills. It takes a tenacious enthusiasm for problem-solving, combined with an inherent passion for doing what’s right, to balance the needs of the business and our customers in these endeavors. You will be entrusted to work independently, in an environment that is collaborative, fast-paced, teamwork-centric, and ever-evolving.
Qualifications and Requirements
Bachelor’s Degree preferred, in an analytical or technical major
1-3 years of experience in an analytical or technical role
Excellent verbal, written, and interpersonal skills
Experience required in SQL and DBMS technology; Snowflake preferred; Teradata, Microsoft SQL Server, Oracle, or other major data application acceptable
Experience preferred in:
SSRS/PowerBI
Tableau
Python
GitHub or other version control software
Work Location And Arrangement: This role will be based out of Atlanta, GA CarMax Auto Finance Office and have a Hybrid work arrangement
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.