As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary
We are seeking a Business Analyst to join our team and support our CE Business Solutions reporting and analytics team. In this role, you will be responsible for analyzing data and collaborating cross-functionally to translate business objectives into actionable insights, measuring success through KPIs and metrics. Your continuous analysis and feedback will drive recommendations for enhancing our customers’ experience.

II. Essential Duties and Responsibilities 
To perform this job successfully, an individual must be able to perform the assigned essential duties satisfactorily. Other minor duties may be assigned, and duties may vary by department. 
 

Collect/analyze data and collaborate cross-functionally to translate business goals and objectives into actionable insights that drive business decisions Measure success and improvements using KPIs and metrics to track operational performance and customer feedback trends and identify areas for improvement  Continuously analyze and provide feedback to recommend areas of focus to improve the customers’ service experience Provide ongoing support, working closely with Customer Engagement managers and other stakeholders on education of relevant metrics, improvement opportunities and documentation of findings Utilize communication and presentation skills to transform data into actionable recommendations and effectively convey findings to stakeholders at all levels

III. Supervisory Responsibilities
This job has no supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience
 

Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience Experience: Three (3) years of relevant experience (in addition to education requirement)

B. Certificates, Licenses, Registrations or Other Requirements
 

Preferred: PMI Certification.

C. Other Knowledge, Skills or Abilities That Contribute to Success Required:
 

Effective communicator with the ability to lead and influence others.

D. Other Knowledge, Skills or Abilities That Contributed to Success Preferred:

Ability to navigate ambiguous situations and data with confidence is essential for success in this role Experience translating quantitative and qualitative data into actionable recommendations Excellent communication and presentation skills, with the ability to effectively convey complex concepts and strategies to stakeholders at all levels Maintains focus on end-product Utilize a hypothesis-driven approach to problem solving Demonstrates adaptability to rapidly changing priorities  Proficient in Microsoft applications, including PowerPoint, for creating clear, concise, and convincing presentations using mockups, data, and written context

E. Key Competencies
 

Building Partnerships: Identifying opportunities and taking action to build strategic relationships between ones area and other areas, teams, departments, units or organizations to help achieve business goals. Building Trust: Interacting with others in a way that give them confidence in one's intentions and those of the organization. Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences. High-Impact Communication: Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others thoughts and actions. Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently.

The expected base pay range for this position across the U.S. is $74,600 - $109,365. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

In addition, this position is eligible for bonus.

Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.