We’re looking for intelligent, driven professionals to join our team. The Operations Analytics team is responsible for leveraging data driven insights to drive overall servicing strategy across contact channels, customer segmentation, capacity planning, forecasting and repayment operations. The ideal candidate will have strong analytical and problem solving skills, as well as interpersonal skills to work across the organization and with external partners to drive forward recommendations.   What You’ll Do Design, develop and maintain advanced analytical models to support operational contact forecasting, headcount planning, license forecasting and budget planning. Develop forecasting models using statistical techniques such as time series, regression, machine learning. Develop linear programming and heuristics based optimization models to recommend optimal headcount plans and schedules in a constrained environment. Partner with internal stakeholder teams to understand the planning and forecasting related business problems and solve them to raise the bar for decision making. Develop and maintain advanced forecasting models for key business metrics informing utilization of labor and staffing levels across in-house and outsourced teams using current trends and historical data. Partner with operational planning to understand the business context around headcount planning, workforce scheduling. Highlight need for productivity efficiencies through data insights from budget and financial performance perspective. Establish and utilize best methods (statistical models, processes and software tools) in creating staffing forecasts. Present planning recommendations to leadership, drive timely decisions, and ensure clear and concise communication to all XFN stakeholders. Contribute to forecast and capacity planning meetings with Product and Merchant Success managers, review recommended staffing forecasts and goals; Prepare, report, and communicate forecast measurements to management by defending recommendations with sound models and logic. Partner with operational leaders and finance team to support annual planning exercise in setting budget, internal targets on head count, efficiencies and other value creation objectives. Partner with other analytical functions to get any data needed to be able to generate accurate forecasts. Support analysts in the forecasting team in reviewing technical, analytical and business work for the best possible quality and analyst’s growth. Identify third parties, data solutions, and other innovative ways to evolve the planning and forecasting practice. Maintain a strong understanding of our evolving data warehouse and provide technical guidance across all of operations. What We Look For Passion and drive to disrupt the lending and financial industry for the better. Bachelors, Masters or Phd in a quantitative field like statistics, industrial engineering, operations research. 5+ years of experience in an analytical environment solving forecasting, planning or similar problems using statistical techniques. Strong working knowledge of SQL and python or R. Experience in creating optimization models using linear programming techniques using optimization solvers such as CPLEX, Gurobi. Strong interpersonal skills and ability to work in a team environment, cross-functionally, and with external parties. Ability to think creatively and critically and thrive in a fast-paced, dynamic, and often ambiguous work environment. A passion for finding insights in data and driving change based on those insights. Ability to communicate findings and recommendations clearly to both technical and non-technical audiences. Enough laziness to find a faster way to do your least favorite tasks. Humility and team player - you go out of your way to help teammates.

Pay Grade - K
Equity Grade - 4

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. 

Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

Canada base pay range per year: $109,000 - $159,000

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