The IT-IS Business Application Analyst support Nissan Insurance operations and guarantee the IT service availability  

Accountable for solving technical incident in production (RTB-AMS) from business applications as well as constant communication (bridge) with external providers for 3th level of support  

This position reports to Jr Manager IT-IS Business Applications, active participation is key as part of the cross-functional project management team focused on business transformation.

Job Responsibilities.

To assure the proper incident management and service request execution that come from Nissan Insurance business. 

To provide second level of support for Nissan Insurance IT-IS incidents.  

To manage external providers to assure the proper quality of service and fulfill the operational SLA’s. 

To contribute the improvement of IT-IS support by providing business consultancy 

To apply business support best practices. 

To execute incident’s root cause analysis, debug and process walk through to assure solutions. 

To participate in business process reengineering and continuous improvement initiatives (Demand Management) 

To be part of cross-functional teams as RTB-AMS specialist, mainly focus on innovation projects 

To produce timely, detailed operational KPIs and reports. 

To manage constant communication with Managers levels of a specified customer 

To proactively align with business and technology partners to raise proactive initiatives, automation, digitalization and innovation that offer additional business value and/or solve business problems. 

To ensure applications under span of control adhere to cyber security standards, technology standards, processes, and policies. 

1. Job Knowledge and Skills:

Must have:  

Effective Incident and Problem management 

Effective Project management 

Understanding of IS Insurance and Finances 

Proficient in Microsoft Products, Word, EXCEL, PowerPoint 

Expert handling external providers  

Nice to have: 

Knowledge in Insurance, Financial or Automotive Industry. 

Knowledge on Devops, procurement processes in a global company. 

Itil and COBIT Certifications. 

Experience with foreign interaction and processes. 

Computer Skills: PowerPoint, PowerBI and Excel (Advanced) 

Competencies: 

Focus on results, customer orientation, negotiation and conflict management, effective communication, problem solving, teamwork, planning and organization, work under pressure. 

Ability to articulate to Business and II-IS Managers. 

2. Years of Experience:

2-3 years of experience with Areas related with IT-IS at Finance or Automotive Industry. 

2-3 years of experience in Incident Management and Problem management process execution and KPI’s at Finance or Automotive Industry. 

3. Education

Bachelor’s degree in Computer Science, Information Systems, Industrial Engineer or related discipline. 

4. Specific Course/Certifications

ITIL and/or COBIT certifications desirable 

 

Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.  By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information.  By applying for this position, you are consenting to this check. Jesus Maria Aguascalientes Mexico