You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This role in the General Counsel’s Organization Operations Team will play a key role in the implementation, execution, and governance of key Operational Risk programs, focused on assessing and mitigating risk, managing internal audits and partnering with Process Owners to drive operational effectiveness of the control environment.   Responsibilities:  Manage the implementation of a comprehensive process risk reduction strategy.   Support the business in execution of the company’s operational risk framework, ensuring compliance with the requirements of the Enterprise-wide Operational Risk Policy and related guidance.   Support with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations.  Support in internal and external reviews and independently work with stakeholders to remediate the observations.   Facilitate alignment of risk reduction initiatives with the organization's overall risk management framework and business objectives.  One of the primary focus will be to become a trusted advisor to General Counsel’s Organization explaining the rationale for policy related activities and the value that it brings for improving the control environment.  Support risk assessments of business processes using the company’s standard methodologies and mitigate identified control weaknesses through the creation of appropriate action plans.  Maintain business level procedural documents to support the implementation of risk assessment and governance frameworks.   Independently manage the ongoing monitoring program, driving process innovation and transformation, including Third-Party Lifecycle Management, Information Security Reviews of Law Firms, Business Continuity Planning, and Process Risk Self-Assessments.  Provide support in various enterprise-wide projects.  Well versed with enterprise policies & standards that impacts GCO.  Must have a risk mindset, with extensive knowledge of operational risk concepts and programs, and the ability to drive assessment of risks and determine effectiveness of controls and testing.  Communicate effectively at all levels with internal project customers and stakeholders.  Qualifications:  Can demonstrate experience in Operational Risk/ Control Management environment, including knowledge of operational risk concepts and programs, and the ability to drive assessment of risks and determine effectiveness of controls and testing.  Experience interpreting and implanting Amex Enterprise policies & standards.  Experience with project management, organization, prioritization, and multitasking required.  Demonstrated ability to build relationships and ability to collaborate with diverse stakeholders across many geographies.  Strong team player.  Self-motivated, with the ability to handle multiple work streams and ad-hoc tasks simultaneously.  Experience compiling information and developing thoughtful material for presentation.  Resolves and/or escalates issues in a timely fashion.  Strong organizational skills with great attention to detail.  Excellent oral and written communication skills are required.  Enthusiastic and creative individual committed to delivering results.  Experienced in MS Excel, PowerPoint, and Word required, Visio a plus.  Bachelor’s degree in business related field or at least 3 years’ experience. 

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.