Position Details Position Information Department Educational Ventures (XEC) Classification Title Analyst Programmer Job Title Analyst Programmer: Web Support Specialist Appointment Type Classified Staff Job Location Various Locations Benefits Eligible Full-Time, benefits eligible Remote or Hybrid option? Yes Employment Category Regular Job Summary This recruitment will be used to fill one full-time Analyst Programmer: Web Support Specialist, competency level 2, position for the Division of Educational Ventures at Oregon State University ( OSU ). The Division of Educational Ventures ( DEV ) is a growing, innovative, and collaborative organization with a commitment to providing high-quality online education. The division extends Oregon State University’s exceptional learning experiences including microcredentials, certificates, and degrees available to students throughout Oregon and around the world. The division includes Ecampus, offering over 100 online and hybrid degree programs; the Ecampus Research Unit ( ECRU ), conducting and supporting original research in online teaching and learning; the Corporate and Workforce Education Unit ( CWE ), creating pathways for learners employed by collaborators in business and government; the Center for the Outdoor Recreation Economy ( CORE ), providing workforce development for the outdoor recreation industry; the Open Educational Resources Unit ( OER ), aiding faculty in adopting open course materials; and the Alternative Credential Unit ( ACU ), developing short-form educational opportunities The Web Support Specialist (Analyst Programmer, Competency Level 2) plays a crucial role in providing web development and programming support for OSU Ecampus courses. This position supports the Web Team by monitoring incoming support tickets and offering troubleshooting and programming assistance for various applications. The scope of programming support can range from redeveloping an entire application to implementing small fixes. The multimedia team is part of the Course Development and Training ( CDT ) unit within the division of Ecampus. The division is a fast-growing, entrepreneurial organization with a commitment to providing access to Oregon State University’s programs of excellence. Ecampus includes Oregon State Ecampus (online degrees), Open Educational Resources (open access online resources), and the Ecampus Research unit (conducts original research) The CDT unit provides expertise and support for the development of online and hybrid courses, including instructional design services, innovative multimedia development, and faculty development programming and support. This position reports directly to the web team manager within CDT . Within the CDT team, the web support specialist will collaborate closely with other programmers on the multimedia web development team including instructional designers and faculty course developers to ensure high-quality projects are produced. This position works closely with faculty and administrators to assess how multimedia technologies can augment students’ abilities to meet course learning outcomes. The position builds long-term positive relationships and collaborates with faculty, instructors, and content experts to identify needs. Oregon State University and the Division of Educational Ventures maintain and enhance a collaborative and inclusive community that is dedicated to equity and equal opportunity. All employees of this division are responsible for ensuring that these commitments are achieved. This position supports these goals directly by ensuring web applications meet minimum accessibility standards. Ecampus currently operates on a hybrid schedule, Tuesdays and Thursdays are designated in-office days as well as additional days as needed. Why OSU? Working for Oregon State University is so much more than a job! Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all. FACTS : •Top 1.4% university in the world •More research funding than all public universities in Oregon combined •1 of 3 land, sea, space and sun grant universities in the U.S. •2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties •7cultural resource centers (https://hr.oregonstate.edu/work-life/diversity-and-cultural-resources) that offer education, celebration and belonging for everyone •100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates •35k+ students including more than 2.3k international students and 10k students of color •217k+ alumni worldwide •For more interesting facts about OSU visit:https://oregonstate.edu/about Locations: Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport. Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances. Total Rewards Package: Oregon State University offers acomprehensive benefits package (https://hr.oregonstate.edu/benefits/prospective-employee) with benefits eligible positions that is designed to meet the needs of employees and their families including: •Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents. •Free confidential mental health and emotional support services, and counseling resources. •Retirement savings paid by the university. •A generous paid leave package, including holidays, vacation and sick leave. •Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities. •Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program. •Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life. Future and current OSU employees can use theBenefits Calculator (https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator) to learn more about the full value of the benefits provided at OSU . Key Responsibilities 35% WEB SUPPORT AND TROUBLESHOOTING + Handles incoming support requests turning them into actionable items and communicates with necessary parties to get the issues resolved. + Troubleshoots web applications to resolve issues and diagnose technical problems that affect the work of OSU Ecampus’ clients/users. + Work with the team lead on determining the scope of support needed on web applications if a small implement is needed or a full redevelopment of the application. + Troubleshoot technical design issues, content updates, and other technical support related to the web. + Collaborate with the team lead, web developers, instructional designers, faculty support and other stakeholders as needed to troubleshoot and implement web solutions. + Ensure all web content is 508 and WCAG 2.1 compliant. + Work in an agile, iterative work environment. + Uses effective communication skills when responding to customer emails, attending consultation meetings, and regular interactions to solve work related problems and concerns. Education 30% WEB DEVELOPMENT + Designs, develops, and maintains scalable applications created in Vue.js, Bootstrap. + Develops front-end projects and components using JavaScript ES6. + Responds to front-end/browser compatibility issues. Develops applications that have responsive designs and adhere to WCAG 2.1 accessibility standards. + Designs, writes and implements testing processes (unit and end-to-end tests). Documents scripts, functions, tools, or integrations developed. 15% PROJECT MANAGEMENT + Turn incoming support requests into ticket items in project management system. + Maintains project status in Asana and/or Github for project tracking. + Attends meetings with project stakeholders to gather project requirements and share project progression. + Communicates progress and reviews web applications that have been developed for online courses with content experts and CDT team members involved in the project. 10% RESEARCH AND ASSESSMENT + Research and develops methods and technology that leverage media in improving instruction, knowledge transfer, and learner retention of information. + Identifies emerging technologies and resources that can be used to enhance and improve the quality and completion rate of media projects. + Assesses and evaluates the effectiveness of technological components and products. Research and suggest improvements to current processes and tools. 5% PROFESSIONAL DEVELOPMENT AND SERVICE + Serves as a member of OSU Ecampus teams as assigned. Provides service to OSU by working on departmental, division, university, regional and national committees, and projects, serving as a representative of OSU Ecampus and the CDT team. + Attends meetings, participates in team decision-making, implements solutions to team challenges as a member of the CDT multimedia team. Service may include other duties assigned to support and provide backup for the CDT team. + Attend professional workshops and meetings, sharing knowledge and networking with other professionals. Represents OSU Ecampus at forums, workshops, trade shows, customer meetings, and other opportunities allowing interaction with constituents and clients. Participates in and provides technical cross-training. + Encourage and participate in activities that foster an environment that is diverse, equitable, inclusive, and fosters a sense of belonging for the course development team. 5% SECURITY + Ensures that all projects that are undertaken meet security and data integrity as established by OSU Ecampus and OSU IT. Implements processes to ensure projects meet these standards. + Advises unit leadership regarding security for any multimedia team digital assets or projects that are undertaken. + Remains aware of and provides a preliminary review of any system or software being used on a project that handles user data. + Maintains appropriate documentation related to data security regarding the projects completed. What We Require This classification requires a basic foundation of knowledge and skills in systems analysis and related programming support functions generally obtained by a bachelor’s degree in computer science, or an equivalent amount of training and applied experience. What You Will Need + Demonstrated skill and experience in front-end web development (JavaScript, CSS3, HTML5). + Experience developing in a collaborative team environment. + Excellent written and oral communication skills. + Demonstrated ability to communicate successfully and inclusively, both in writing and verbally, with a diverse audience. + Demonstrated skill and experience in Vue and Bootstrap. This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months. What We Would Like You to Have + Demonstrated skill and experience in PHP . + Demonstrated skill and experience in React. + Experience with Serverless/Amazon Web Services. + Experience working with databases. ( SQL and/or NoSQL). + Experience with Adobe Creative Suite (Photoshop, Illustrator). + Experience with source control/version control systems (such as Git). + Experience with designing responsive and accessible web applications. + Experience integrating with APIs ( REST ). + Education, training, or experience with project management. + Experience with Agile (scrum, kanban). + Experience working with a diverse group of people/teams. + Demonstrated ability to scope complex, time-sensitive projects to successful completion. + Experience with Microsoft Office Suite applications (Excel, Outlook, etc.) Working Conditions / Work Schedule This position is fully remote. Pay Method Hourly Pay Period 16th - 15th of the following month Pay Date Last working day of the month Min Salary $29.82 Max Salary $55.35 Link to Position Description https://jobs.oregonstate.edu/position\_descriptions/164287 Posting Detail Information Posting Number P05138CT Number of Vacancies 1 Anticipated Appointment Begin Date 04/07/2025 Anticipated Appointment End Date Posting Date 02/05/2025 Full Consideration Date 02/19/2025 Closing Date 03/05/2025 Indicate how you intend to recruit for this search Competitive / External - open to ALL qualified applicants Special Instructions to Applicants To ensure full consideration, applications must be received by February 19, 2025.Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants. Applications will be reviewed based on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. posting specific question responses, transcripts, etc.Your profile MUST clearly show how you meet the minimum/required qualifications for the position.Resumes are NOT accepted at the application stage for this position. Cover letters are optional for this position and will not be used for evaluating your qualifications. Equivalent required experience is based on full-time equivalent (40 hours per week). PLEASE NOTE :If you have volunteer experience relevant to this position, please include in the Employment History section and note length of time, average number of hours per week and major duties. Typically, the starting salary is at the lower end of the salary range. For additional information please contact: Rhonda Head at Rhonda.Head@oregonstate.edu or 541-737-8447. OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. OSU will conduct a review of the National Sex Offender Public website prior to hire. OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at ourBackground Checks (https://hr.oregonstate.edu/careers/background-checks) website including thefor candidates (https://hr.oregonstate.edu/careers/candidates) section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team atemployee.relations@oregonstate.edu. Supplemental Questions Read More at: https://jobs.oregonstate.edu/postings/164528 OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.