Work Your Magic with us! 

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.
 

Title: Analyst - Quality Services

Location: Bangalore – Electronic City

 

Description:

Responsibilities: Change notification and Letter Writing

 

Role: 

The Customer Notification Support Expert role involves monitoring and promptly addressing requests related to both Field Corrective Actions (FCA) and Change Notifications (CN).  

 

 The individual will manage time sensitive FCA requests and ensure that all necessary information is provided by FCA initiators according to our global requirements. Responsibilities include preparing FCA letters and supporting documentation in the CCNS workflow database, scheduling their distribution to customers, and documenting evidence of postal sending. The candidate will also escalate technical issues related to CCNS to our database experts and report any deviations or critical cases to the manager. 

 

 In addition, the role requires managing CN requests for our global life science sites. This includes assessing records to determine the need for customer notifications based on documented requirements and preparing customer notification records in our customer notification database. The candidate will schedule and manage the distribution of CN letters and manage any customer-related inquiries pertaining to the change. 

 

 Skills/Competencies for Role: 

Strong self-organization and attention to detail.Ability to manage time-sensitive tasks efficiently.Professional communication skills via email with global teamsFlexibility and interest in exploring related topics.

 

Key Workflows and Tools:

Ensure queries are handled within agreed timelines for acknowledgment, follow-up, and case closure.Conduct internal quality checks and maintain performance tracking metrics and SOPs.Proficient in using tools like M-Clarity, understanding MQ markers, attributes, and the export function.Manage customer inquiries in SFDC, adhering to best practices and understanding case routing rules.Familiarity with CCNS for managing and identifying change control agreements and related information.Ability to identify errors and inconsistencies, ensuring high-quality output in customer queries and internal processes.Regularly share knowledge with teammatesAs required, participate in support strategic projects.

 

Cooperation:

Internally:

Cooperation with different LS teams, including Customer excellence,Regulatory Affairs and Hazard communications, Regulatory Management, Quality Operations and Site quality,    Product Managers, Audit team, Intra QS sub teams.

 

Externally:

Limited or no direct interaction with External customers.

 

BASIC QUALIFICATION:

Science degree: Biology, Chemistry, Engineering, or related Scientific disciplineAdvanced English skillsWork experience in a quality-related field, e.g. QA/QA or related.Computer skills including experience with MS OfficeReliable, flexible, and able to work independently.Task and detail orientedTeam player

 

PREFERRED QUALIFICATION:

Optional: Previous experience in working with customers, e.g. customer support or related fieldComputer skills including experience with MS Excel and maybe database software.Ability to interact in a global team, in a matrixed organization.Analytical and problem-solving skillsMindset and skills for continuous improvement initiatives.

We are an equal opportunity employer that values workforce diversity. We want everyone to be able to bring their best self to work every day which is why equality and inclusion is at the forefront of all our activities. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, color, religion, sex, age, disability, marital status, sexual orientation, and gender identity.

 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!