Summary
The Analyst Sr Default Rlnshp will provide leadership and guidance in support of vendor relationship (Rlnshp) management activities for the Default Services department and will be required to develop and maintain reporting to monitor the success of vendors managed. Will directly manage relationships with third party vendors, be single point of contact in Default for vendors, troubleshoot issues, and monitor and report on vendor performance. Will be expected to assist in departmental process improvements and initiatives to meet goals and for the betterment of vendor performance.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES - TOP 10 (Also, reference workplace conditions.)
1. Strategic support to the department, as it relates to the management of vendor relationships -- Point of contact within Freedom Default for vendors supporting default processes.
2. Analytical support to the department through the development of reporting used to monitor and report on vendor performance -- report into VP on performance concerns or other matters requiring resolution.
3. Production of regular vendor-related reporting to senior and/or executive management in addition to production and review of data used in vendor scorecards.
4. Implement process improvements in partnership with the Default lines of business and vendors.
5. Ensure compliance to executed vendor agreements and contractual SLAs.
6. Conduct or participate in regular meetings with vendors utilized by Freedom Default.
7. Maintain regular and punctual attendance. Comply with all company policies and procedures.
ESSENTIAL AND OTHER JOB DUTIES AND RESPONSIBILITIES
1. Performs other related duties as assigned.
QUALIFICATIONS
Education
High School Graduate/GED: Required
Bachelor’s Degree: Required
Related Work Experience
5-8 Years: Required
8+ Years: Preferred
Can additional experience substitute for education? ✔ Yes
If “yes”, specify type of experience (i.e., supervisory, or nonsupervisory, etc.) and identify how many years of additional experience:
2-4 years supervisory experience in Default lines of business (foreclosure, property preservation, valuations, REO, title management).Licensure, Certification, Requirements
1.None required
Specialized Skills & Knowledge Requirements
List the minimum specific knowledge and skills necessary to perform this job.
1.Good understanding of mortgage loan default processes and how they may impact each other. - Required
2. Experience supporting or managing vendor relationships and driving maximum performance results. - Required
3. Experience developing scorecards and tools required to measure performance. - Required
4. Skilled at presenting to senior leaders and department heads. - Required
5. Effective project management skills. - Required
PEOPLE MANAGEMENT LEVEL
This position is an individual contributor with no direct reports but may provide guidance, leadership or training to others.
WORKPLACE CONDITIONS
N/A: does not require this activity. Frequently: requires this activity 34% to 66% of the time. Occasionally: requires this activity up to 33% of the time. Continuously: requires this activity 67% to 100% of the time.
Physical Effort
Activity: Frequency of Occurrence
Standing/Sitting/Walking: Continuously: requires this activity 67% to 100% of the time.
Kneeling/Crouching/Squatting/Bending: N/A: does not require this activity.
Reaching/Working Overhead: N/A: does not require this activity.
Repetitive Hand Motion: N/A: does not require this activity.
Special Vision or Hearing Requirements: N/A: does not require this activity.
Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
Driving (up to ______ hours daily): N/A: does not require this activity.
Environmental Risks
Item: Frequency of Occurrence
Exposure to ______________________________N/A: does not require this activity.
Exposure to hazardous materials, chemicals and/or fumes N/A: does not require this activity.
Other: ___________________________________ N/A: does not require this activity.
Equal Employment Opportunity
Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.
Job Responsibilities
The following statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.