GovCIO is currently hiring for an Analyst / Technical Writer to support a contract for the Department of Homeland Security (DHS) United States Citizenship and Immigration Services (USCIS). This role will be responsible for development of multiple project-level communications artifacts, including stakeholder reports, emails, and meeting minutes. The candidate will also assist in the development of strategies to obtain, organize, and disseminate information to project team members and key stakeholders through clear and effective communication channels as well as work with technical teams to catalog needs for knowledge based articles.
Responsibilities Ability to deliver high quality documentation paying attention to detailAbility to quickly grasp complex technical concepts and make them easily understandable in text and picturesAbility to understand the ServiceNow technical ecosystems to apply knowledge based articles and other artifacts to systems that provide customer insight such as Chat BotsExcellent written skills in EnglishStrong working knowledge of Microsoft Office Basic familiarity with the SDLC and software developmentResearch, write, edit and proofread complex technical dataCreate, maintain and update manuals, procedures, specifications and other documentsProvide writing, editing and design support to other team members Ability to review technical documentation for quality assuranceConduct communications gap analysis to determine strengths of current approaches and identify opportunities for improvementDevelop and maintain project-level communications processes, tools, and resources, leveraging best practices for communications across the portfolioAssist in the enhancement of current communications strategiesEnsure all communications are in support of portfolio and project objectives and are consistent across delivery channels and stakeholdersWork in partnership with the customer communications teams to ensure branding and style guidelines are maintainedPossess strong analytical skills required to proactively research information and begin compiling initial responses to ad-hoc data callsThorough ability to navigate MS PowerPoint, including shortcuts and animationsProactive approach to problem-solving and collaboration with a teamExceptional attention to detail and an eye for visual consistency and formatting, with emphasis on accuracy, speed, and quality Qualifications Education Requirements: Bachelor’s DegreeYears of Experienced Required: 2+US Citizenship Ability to attain DHS Suitability (active suitability is a plus)Excellent written and oral communication skillsGood decision-making and interpersonal skillsExcellent time management skills and ability to multi-task and prioritize workExperience with the ServiceNow platform and ticketing process Company OverviewGovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
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