Description We know the technology intimately and eagerly keep abreast with where it is moving. It is through this passion that we support our customers in their innovative ventures. Members of the AWS Cloud Premium Support (https://www.youtube.com/watch?v=GC3bWcFFZTo) team are at the forefront of Cloud technologies, interacting with the full breadth of AWS services. We are surrounded by people that are wickedly smart, fanatical about cloud computing, and believe that world class support is critical to customer success. Why are we so important? AWS Engineers provide advanced monitoring, troubleshooting solutions to our customers along with replicating and reproducing issues in order to provide high standard resolutions for complex situations. Our Engineers are the point of contact to our customers during critical events, being our clients’ Consultants. We have cool customers! Did you know Netflix, The CIA and NASA run on the AWS cloud? You don’t have to be an expert in all of these skills, just some of them, especially because in AWS you will be facing new technologies, which is a plus for those who are passionate about learning new things. How are we changing your career? We will challenge you, teach you, and reward you when you perform well, develop you and help you to reach your dreams. We will help you to relocate yourself and your family, if required - the team is globally distributed, working under a follow-the-sun model and is growing insanely! Amazon was recently voted #5 most admired company in the US, #1 most innovative, and #1 in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with AWS, you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. Are you ready to make a difference and help our customers to make the most of AWS services? If you have a passion for the cloud, read on: Every day will bring new and exciting challenges on the job while you: · Learn and use groundbreaking technologies · Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs · Interact with leading technologists around the world · Work directly with AWS architects to help reproduce and resolve customer issues · Leverage your experience to provide feedback to internal AWS teams on how to improve our services · Drive customer communication during critical events - Follow-the-sun model with support sites located globally: No after hours on-call or mandated overtime in this role. - Career development within AWS Support: We promote advancement opportunities including Senior Support Engineer, SME, Operations Manager, Solutions Architect, and Technical Account Manager. - Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives. A day in the life AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. About the team Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications - Ability to communicate effectively in English and Portuguese (written and spoken) with 2+ years of relevant experience - Exposure to streaming technologies (Redshift, Quicksight, Neptune). Log analysis and General Troubleshooting (tuning and optimisation, Search and Indexing Operations, mapping, monitoring) understanding on Elastic Stack (Elastic, Logstash, Beats, Kibana, Fluentd etc). Experience with Apache Flink, Apache Spark - Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory), Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related) - Bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position Preferred Qualifications - Experience in a customer support environment , analysing, troubleshooting, and providing solutions to technical issues - Understanding of Cloud Computing concepts - Experience scripting or developing in at least one of the following languages :Python, R, Ruby, GO, Java, .NET (C#), JavaScript - Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy\_page) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.