Job Title:

Analytics Senior Manager / Consultant

Job Description

We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Remote

You will lead teams of consultants and analysts in identifying new ways to deliver better services and results for both Concentrix and our clients, by analysing business and operational performance data, mapping customer journeys and business processes, to understand root cause, unearth unmet customer needs and identify creative solutions.

You will build client and partner relationships, engage and develop your teams and work with your colleagues across Concentrix to make meaningful change happen. You will report to our Regional Leader

What we're looking for

Significant experience (10 years or more) in consulting, service design, analytics or business analysis;Experience with conversational analytic methodologyExperience with conversational analytic tools(Genesys, Callminer or similar)Extensive experience in leading teams to deliver quality analysis, thought capital, and clear data driven recommendations bounded by options and risk scenarios;The ability to guide and manage business change and transformation projects;A communicator with proven ability to engage and clients and enable change to happen;The ability to develop and communicate growth and/or business strategies based on the insights you glean from customer and business data and research;Experience in leading, inspiring and developing diverse teams, providing direction, guidance and support;Work within a team, but also be in driving change in complex working environments;The ability to plan and manage multiple simultaneous complex projects;Comfortable leading work that combines the use of data analysis, and business process improvement, with service design thinking;An expert in consulting, who is knowledgeable of latest trends and industry best practices;Multiple, simultaneous consulting engagements with clients on business operations and performance improvement programs;Experience with contact centers and self-service channels;Proficient in using Microsoft Excel and PowerPoint;Fluent in English (Oral and written)

Some nice to haves:

Advanced knowledge of data analysis methodology;Green or Black Belt Six Sigma certification;Lean Methodology experience;Data analytics tools such as Power BI

Location:

UK, Work at Home, GB

Language Requirements:

Time Type:

Full time2025-01-02

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