Come join us to reshaping the future!!

 Job Summary -

As Analytics Solution Associate, you would be supporting the development and execution of 100+ cross line of business external customer satisfaction survey projects.

 

Job Responsibilities-

Individual contributor supporting the development and execution of 100+ cross line of business external customer satisfaction survey projects. Process survey invitation files while applying appropriate data validations. Capture data quality validation, remediate issues, document issues and establish data quality monitoring. Organize and complete work within established timeframes under minimal direction and collaborating with stakeholders to ensure completion and accuracy of process. Act as a Subject Matter Expert with regard to the survey tool and functionality. Inclusive of  survey build/design, issue identification and problem resolution. Multi-task ongoing development of existing projects by partnering with the business to identify needs, define new requirements, conduct testing, and provide support.  Participate in collaborative discussions with all levels of management where judgment and opinions are effectively challenged. Interface with several layers of the organization to obtain information related to processes and controls  

Required qualifications, capabilities and skills -

Excellent Analytical and Problem Solving skills, with the ability to understand business and technical functions, process information quickly and assess impacts. Bachelor’s degree required. Minimum of 3 years’ experience in Financial Services Organization. Strong documentation skills to clearly articulate results of business reviews. Ability to work independently and multi-task / managing multiple projects simultaneously. Ability to interact effectively with all levels of individuals across the organization. Strong interpersonal skills, negotiation skills and ability to influence others for results. Ability to exercise judgment and sound discretion. Excellent attention to detail and the ability to work independently. Sound organization and prioritization skills. Excellent verbal and written communication skills

 

Preferred qualifications, capabilities and skills 

Intermediate level experience using Excel. Intermediate level experience using MS Access