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Ancillary Access Rep Float

101 Truman Medical Center

Job LocationUH Lakewood Medical Center

Kansas City, Missouri

DepartmentPatient Access UHLMC

Position TypeFull time

Work Schedule6:45AM - 7:15PM

Hours Per Week36

If you want to work where the action is, University Health (UH) is the place for you. Known as “Kansas City’s Essential Hospital,” UH is the safety net healthcare system for Jackson County/Kansas City. We are an academic medical center, serving as the primary teaching institution for the UMKC Schools of Medicine, Nursing, Dentistry, and Pharmacy. A 547-bed, not-for-profit health system, UH delivers the highest-quality medical care for our patients, with compassion, empathy, and unparalleled dedication to service. During the 2020 pandemic, we also stepped forward as a regional leader in COVID care and testing. UH is comprised of three campuses:

 

UH Truman Medical Center is located in the Health Sciences District of downtown Kansas City, Missouri. The Health Sciences District represents a robust academic community, leading the forefront of biomedical research and cutting edge technology. Partnered with UMKC and Children’s Mercy Hospital. University Health serves as the cornerstone in educating the next generation of healthcare practitioners. As a Level 1 Trauma Center, we’re a leader in Emergency Medicine and Critical Care, with world-class expertise in chronic disease management and women’s services, including high-risk maternity care. The Health Sciences District is also home to the University Health 1 and 2 buildings. UH 1 is UH’s beautiful specialty outpatient clinics and day-surgery center and UH 2 is the location for all of our primary care and women’s care clinics.

 

UH Lakewood Medical Center is located between Kansas City and Lee’s Summit, Missouri, offering residents of Eastern Jackson County access to a modern community hospital with a continuum of outpatient services designed to meet the needs of families.  UH Lakewood specializes in high-risk maternal and child care, and serves as one of the few Kansas City metro area institutions accredited by The Joint Commission in Orthopedics and Palliative Care. It also is home to a 188-bed, fully accredited long-term care center.

 

UH Behavioral Health is the KC metro area’s largest, most comprehensive provider of mental health services. The Crossroads Building, located in Kansas City’s vibrant Crossroads Arts District, is its epicenter, providing a broad list of outpatient services. We also offer psychiatric inpatient care, and we deliver therapeutic services through our community outreach clinics. We are a leader in the Trauma-Informed Care Movement, and provide training, coaching and consulting to outside organizations.

Job Description

The Ancillary Access Representative (AAR) is a fully cross-functional level and role and performs all Patient Access functions. Performs all outpatient and inpatient registration functions.  Ensures that patients meet financial requirements.  Provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service. Provides excellent patient focused customer service. Assists with scheduling and activates orders as applicable.

The Ancillary Access Representative will typically be located in Laboratory and Radiology Registration areas, but will be able to assist in all areas, including:

•           Check-In Desk

•           Emergency Department Registration

•           Outpatient Registration

•           Inpatient & Observation Registration

Minimum Requirements

High school diploma or equivalent.

Previous experience as a Patient Access Representative or Patient Access Scheduling Representative.

Clear and concise communication skills required in order to effectively interview patients/families and to exchange information with hospital staff members, physicians, and third party payors.    

Concise written communication and keyboarding skills required.

Detail oriented.

Ability to read, analyze, and interpret clinical information, business account information, financial and legal documents.

Ability to respond to sensitive inquiries from regulatory agencies, hospital staff, members of the community or sensitive inquiries/complaints from guests.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to deal with abstract concepts and interpret verbal, nonverbal, and written instructions.

Preferred Qualifications

Two years’ experience with patient contact.

Basic Medical terminology knowledge.

Medical insurance verification and authorization experience.

Ability to speak Spanish.