Job Description Salt Lake County…A career with a purpose in the community you love! Salt Lake County invites you to explore our exciting career opportunities. We seek highly enthusiastic individuals to enrich our County with your experience and talent. If you enjoy working in a team environment that is committed to changing the lives of its community, please keep reading. What it is like to work here: At Salt Lake County our culture is woven into all aspects of our work and our employees’ lives, from the way we treat each other to the way we support the community. To promote and foster a fun and healthy work environment, we appreciate employees through great benefits, a healthy work life balance and room to grow and develop. Surround yourself with: Peers who are motivated to make a difference in the lives of those we serve. We serve Salt Lake County and envision a safe and beautiful place for all to live work and have fun. Salt Lake County is about connecting people and championing our community. Community is more than a place….its our heart and service that bring us together. We encourage a work life balance: Working for Salt Lake County is more than just a paycheck. A career with Salt Lake County includes several benefits and perks. We support our employees with 12 Holidays, up to 24 vacation days, 12 sick days and one personal day every year. We work in a hybrid environment giving you flexibility to manage working from home and being in office. Additional Benefits include: + Retirement options for hybrid pension/401(k) or 401(k) only with a 10% contribution + Medical coverage including a 100% county paid premium option-Dental and Vision coverage including coverage for adult designees + Health Savings account with a county contribution up to $1200/year, Flexible Spending Account + 100% county-paid Long-Term Disability and Short-Term Disability option + Professional Development + Plus: Onsite medical clinic, childcare and gym; hospital insurance, pet insurance auto and home insurance and discounts at County facilities. JOB SUMMARY Performs a combination of specialized customer service, adoption, and animal care duties. MINIMUM QUALIFICATIONS One (1) year of experience in a customer service environment. Experience working with small domestic animals, livestock, and exotic animals in a professional setting is preferred. Must receive a verified negative test result on a mandatory drug test before starting in this position. Will be subject to random alcohol and drug testing. May be subject to post accident and reasonable suspicion alcohol and drug testing. Due to the nature of this position, the successful applicant must pass a required background check through fingerprinting and enrollment in the continuous RAP Back (Record of Arrest and Prosecution Back) program in accordance with current County Human Resources policy requirements. ESSENTIAL FUNCTIONS + Welcomes customers, determines reason for visits, and directs customers appropriately. + Responds to irate, difficult, and distressed customers. Elevates calls/inquiries to supervisor when appropriate. + Assists customers in resolving animal-related issues such as adoptions, lost pets, license renewals and sales, impounds, relinquishments, fee assessments, vaccination/sterilization, animal ordinances, and similar issues. + Acts as cashier. Processes cash, check and credit card transactions for services provided. Balances funds at the end of the business day and reconciles discrepancies. + Works with databases to enter and retrieve complex records regarding animals, owners, violations and citations, referrals, and general information. Prepares and updates a variety of reports. + Operates a vehicle to pick-up and deliver animals and materials from other locations and County offices. + Monitors animals for signs of illness or unusual behavior. Provides basic first aid, administers medications, ensures appropriate amount of food and water, and grooms as directed. + Cleans, disinfects, and maintains kennels, cages, animal holding areas, clinic, outside runs, laundry, and dishes. Maintains and restocks supplies. + Performs compassionate and humane euthanasia per agency protocols. + Assists and pre-screens potential adopters, verifies home/property ownership, and ensures animal adoption requirements are met. + Meets with dissatisfied adoption customers. Discusses reason(s) for the return/turn-over of animals, provides owners with education, and explores the best possible alternative options. + Answers questions concerning age, breed, characteristics, and care and treatment of animals. + Maintains facility and grounds. KNOWLEDGE, SKILLS AND ABILITIES (KSA) Knowledge of: + Basic principles and practices of animal handling, care, and treatment + Various animal breeds, behavioral characteristics, and common symptoms of disease + General office procedures and methods + Basic cash handling, fund reconciliation, and deposit procedures + Modern office equipment, computers, and software Skills and Abilities to: + Safely handle animals + Learn how to process information/merchandise through register system + Observe and record symptoms, reactions, and progress of animals + Learn proper cleaning methods and safe use of cleaning materials and products + Maintain quality, safety, and/or infection control standards + Communicate tactfully and courteously when interacting with the public and coworkers + Learn, interpret, apply and explain applicable ordinances, codes, regulations, policies and procedures governing general animal control practices + Remain calm and assertive in stressful situations + Work with computer, computer software, telephone and other office equipment + Solve problems and make sound judgments WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Employees lift, carry, push and pull loads of 20 - 40 pounds on an intermittent basis and occasionally up to 80 pounds. Employees stoop, bend, squat and walk/stand for more than four (4) hours per day. Employees are frequently exposed to loud noises, unpleasant odors, cleaning agents, pet dander, zoonotic diseases and dangerous animals that may bite, kick, or scratch. Job LocationsUS-UT-SALT LAKE CITY Requisition ID2025-37777 # of Openings1 Requisition Post Information* : Posted Date2 weeks ago(1/2/2025 11:02 AM) SLCO Department (Portal Searching)Animal Services Location : LocationUS-UT-SALT LAKE CITY Location : Address511 W 3900 S Location : Postal Code84123 Position Type (Portal Searching)Regular Full-Time (Merit) Requisition Post Information* : Post End Date1/17/2025 Grade011 Posted Min$35240.00/Yr. Posted Max$52861.00/Yr.