Animal Services Supervisor - Veterinary Services
City of Austin
Position Information Position Information Posting Title Animal Services Supervisor - Veterinary Services Job Requisition Number COA092774 Position Number 106455 Job Type Full-Time Division Name Customer Services Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus three (3) years of relevant experience, including one (1) years of experience which was in a lead or supervisory capacity. Experience may substitute for education up to the maximum of four (4) years.
Licenses or Certifications:Valid Texas Class C Drivers License. Notes to Applicants
Who Are We?
Austin Animal Center‘s mission is to protect the health, safety, and welfare of our animals by providing shelter, care, and lifesaving efforts. We are located in the largest No Kill community in the country and maintain a live outcome rate of 95 percent and above. As the City of Austin’s municipal shelter, the Austin Animal Center strives to protect the health and wellbeing of residents and their pets, through rabies control, the sheltering of stray or lost pets, fostering and adoption programs, and the enforcement of animal-related laws.
What is the Job?
The Austin Animal Center is seeking someone who will share our commitment to deliver exceptional service and care to our guests on a daily basis while making sure they are healthy. The Co-Animal Services Supervisor – Veterinary Services, under the direction of the Veterinary Services Manager is the co-leader of our Veterinary Technicians team’s business operations and activities and the person that keeps these teams moving forward. The position along with the other co-supervisor will help plan, assign, and supervise work of assigned program staff and will provide advice, counsel, training and support to the Veterinary Technicians who provide surgical assistance to the Veterinarians.
The successful candidate will have experience with performing quality control reviews of work assigned to personnel; training and developing team members and managing veterinary services contracts and large budget and ensuring compliance with unit procedures, policies, and protocols.
This position is considered essential and may be required to report to work in extreme weather conditions (heat, cold, rain) or in a community emergency response situation.
Driving Requirement:
This position requires a Valid Texas Class C Drivers License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite.
To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
Regarding Your Application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A résumé is required but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers.
If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference.
If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check (CBI) will be conducted.
Additional Information: Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ASO worksite – including construction sites, parking lot, or in any personal vehicle located on the premises. Please Note this posting may close any time after 7 days. Pay Range $27.41 – $33.30 Hours This position will work 40 hours per week and will include at least one weekend day in the weekly schedule. This position will be required to work some City of Austin holidays.
This position is classified as “essential” and will be required to work during bad weather or emergencies when the City is otherwise closed. Job Close Date 01/06/2025 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 7201 Levander Loop Bldg A Austin, TX 78702 Preferred Qualifications Prior experience developing, implementing, and educating team members on veterinary training programs, including internship programs, as well as creating and executing training programs tailored to advanced-level technicians, veterinary assistants, and paraprofessional staff. Prior experience developing entry and mid-level technicians, specifically related to various veterinary areas such as emergency and surgery. Prior experience for safe animal handling of dogs and cats of various behaviors. Licensed or Registered Veterinary Technician or ability to obtain license within 6 months of hire. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Coordinates unit activities with other divisions by evaluating operational needs and assignment of work activities. Develops operating procedures. Tracks operating information and write technical reports. Ensures compliance with unit procedures, policies, and protocols. Resolves customer conflicts and provides options to ensure customer satisfaction. Develops, revises, and implements standard operation practices, policies, and procedures for the unit. Determines goals, objectives, and resources requirements for the activities of the unit. Prepares performance measures, data, and reports for management review. Assists with planning, developing, organizing, evaluating, and monitoring the unit’s budget. Plans, develops, organizes, evaluates, manages, and monitors the unit’s programs, projects, and activities. Orders supplies, maintains inventory, makes purchases, monitors contracts, and recommends capital expenditures. Maintains and updates automated record keeping and files. Prepares, as necessary, notifications for the news media. Responsibilities – Supervisor and/or Leadership Exercised:Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of animal and rabies control laws and ordinances including care, restraint, quarantine, animal behavior, anatomy, hygiene, nutrition, first-aid, and customer service. Knowledge of humane and safe animal care. Knowledge of good customer relations dealing tactfully and professional with customers and public in emotional or adversarial conditions. Knowledge of supervisory and managerial techniques and principles including the evaluation of others and conflict resolution. Skill in establishing and maintaining good working relationships with other employees and the public and making effective use of community resources. Skill in data analysis and problem solving. Ability to communicate effectively oral and in writing to respond to inquiries and prepare and present information. Ability to demonstrate leadership, management, and human relations skills to facilitate significant cultural and organizational change. Ability to guide, train, monitor, evaluate, and provide feedback on the work of others. Ability to effectively manage projects and delegate responsibilities. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions
Licenses or Certifications:Valid Texas Class C Drivers License. Notes to Applicants
Who Are We?
Austin Animal Center‘s mission is to protect the health, safety, and welfare of our animals by providing shelter, care, and lifesaving efforts. We are located in the largest No Kill community in the country and maintain a live outcome rate of 95 percent and above. As the City of Austin’s municipal shelter, the Austin Animal Center strives to protect the health and wellbeing of residents and their pets, through rabies control, the sheltering of stray or lost pets, fostering and adoption programs, and the enforcement of animal-related laws.
What is the Job?
The Austin Animal Center is seeking someone who will share our commitment to deliver exceptional service and care to our guests on a daily basis while making sure they are healthy. The Co-Animal Services Supervisor – Veterinary Services, under the direction of the Veterinary Services Manager is the co-leader of our Veterinary Technicians team’s business operations and activities and the person that keeps these teams moving forward. The position along with the other co-supervisor will help plan, assign, and supervise work of assigned program staff and will provide advice, counsel, training and support to the Veterinary Technicians who provide surgical assistance to the Veterinarians.
The successful candidate will have experience with performing quality control reviews of work assigned to personnel; training and developing team members and managing veterinary services contracts and large budget and ensuring compliance with unit procedures, policies, and protocols.
This position is considered essential and may be required to report to work in extreme weather conditions (heat, cold, rain) or in a community emergency response situation.
Driving Requirement:
This position requires a Valid Texas Class C Drivers License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite.
To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
Regarding Your Application: Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered. A résumé is required but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers.
If you are selected to interview: Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference.
If you are selected for hire: You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses. A Criminal Background check (CBI) will be conducted.
Additional Information: Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ASO worksite – including construction sites, parking lot, or in any personal vehicle located on the premises. Please Note this posting may close any time after 7 days. Pay Range $27.41 – $33.30 Hours This position will work 40 hours per week and will include at least one weekend day in the weekly schedule. This position will be required to work some City of Austin holidays.
This position is classified as “essential” and will be required to work during bad weather or emergencies when the City is otherwise closed. Job Close Date 01/06/2025 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 7201 Levander Loop Bldg A Austin, TX 78702 Preferred Qualifications Prior experience developing, implementing, and educating team members on veterinary training programs, including internship programs, as well as creating and executing training programs tailored to advanced-level technicians, veterinary assistants, and paraprofessional staff. Prior experience developing entry and mid-level technicians, specifically related to various veterinary areas such as emergency and surgery. Prior experience for safe animal handling of dogs and cats of various behaviors. Licensed or Registered Veterinary Technician or ability to obtain license within 6 months of hire. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Coordinates unit activities with other divisions by evaluating operational needs and assignment of work activities. Develops operating procedures. Tracks operating information and write technical reports. Ensures compliance with unit procedures, policies, and protocols. Resolves customer conflicts and provides options to ensure customer satisfaction. Develops, revises, and implements standard operation practices, policies, and procedures for the unit. Determines goals, objectives, and resources requirements for the activities of the unit. Prepares performance measures, data, and reports for management review. Assists with planning, developing, organizing, evaluating, and monitoring the unit’s budget. Plans, develops, organizes, evaluates, manages, and monitors the unit’s programs, projects, and activities. Orders supplies, maintains inventory, makes purchases, monitors contracts, and recommends capital expenditures. Maintains and updates automated record keeping and files. Prepares, as necessary, notifications for the news media. Responsibilities – Supervisor and/or Leadership Exercised:Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of animal and rabies control laws and ordinances including care, restraint, quarantine, animal behavior, anatomy, hygiene, nutrition, first-aid, and customer service. Knowledge of humane and safe animal care. Knowledge of good customer relations dealing tactfully and professional with customers and public in emotional or adversarial conditions. Knowledge of supervisory and managerial techniques and principles including the evaluation of others and conflict resolution. Skill in establishing and maintaining good working relationships with other employees and the public and making effective use of community resources. Skill in data analysis and problem solving. Ability to communicate effectively oral and in writing to respond to inquiries and prepare and present information. Ability to demonstrate leadership, management, and human relations skills to facilitate significant cultural and organizational change. Ability to guide, train, monitor, evaluate, and provide feedback on the work of others. Ability to effectively manage projects and delegate responsibilities. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions
Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Animal Services Supervisor are: Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a related field, plus three (3) years of relevant experience, including one (1) years of experience which was in a lead or supervisory capacity. Experience may substitute for education up to the maximum of four (4) years. Do you meet these qualifications? Yes No * This position requires a valid Texas Class C Driver License. Do you have a valid Texas Class C Driver license or, if selected for this position, do you the ability to acquire a valid Texas Class C Driver license by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? Yes No * This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Investigation. * Are you a current licensed or registered Veterinary Technician? If no, are you willing and able to obtain license/registration within 6 months of hire? Yes No * Describe your experience developing, implementing, and educating team members on veterinary training programs, including internship programs, as well as creating and executing training programs tailored to advanced-level technicians, veterinary assistants, and paraprofessional staff. Please include the name of the employer where you gained this experience.(Open Ended Question)
* Describe your experience developing entry and mid-level technicians, specifically related to various veterinary areas such as emergency and surgery. Please include name of employer in which you gained this experience.(Open Ended Question)
* Briefly describe your experience with safe animal handling of dogs and cats of various behaviors.(Open Ended Question)
* Are you currently licensed or registered as a Veterinary Technician? If no, describe your ability and plan to become certified within 6 months of hire.(Open Ended Question)
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