Under the direction of the Annual Wellness Supervisor, the Annual Wellness Coordinator performs duties related to the scheduling, promotion of Medicare Annual Wellness Interviews and assist with printing HCC face sheets for RHPA Primary Care practices. The Annual Wellness Coordinator works closely with patients, Annual Wellness Specialists, Annual Wellness Specialist Lead, Annual Wellness Supervisor, CDI Director, Call-Center employees and RHPA Primary Care offices.
Let's Shine. Together.
Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.
To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.
Overview of Responsibilities
1. Schedule all Medicare Annual Wellness interviews for Annual Wellness
Specialists and APPs in RHPA Primary Care offices.
2. Follow procedures set per RHPA Primary Care Practices and CMS for
scheduling Annual Wellness Interviews.
a. Utilize WPS portal to ensure scheduled visits are within timeframe for
billing purposes.
3. Utilize scripting for calling patients; including patients who refuse Annual
Wellness Interview.
a. Develop formalized process for patients who refuse Annual Wellness
Interviews and provide information to RHPA Quality Coordinator.
4. Coordinate schedules with Annual Wellness Supervisor to ensure Epic schedaligns with Annual Wellness Specialist monthly schedule.
5. Troubleshoots potential service gaps with schedules. Communicates gaps withAnnual Wellness Specialist, Annual Wellness Supervisor and primary care
supervisors to meet patients and office needs.
6. Provide ongoing education and training to front office staff and primary care
supervisors regarding Epic scheduling and WPS navigation.
7. Review schedule for ACO patients and provide HCC Facesheets for providers toensure documentation of chronic conditions.
a. HCC Facesheets are available in Caravan Coach
8. Answers incoming telephone calls, quickly, professionally and with a pleasantone of voice.
9. Attends Wellness Health Fairs and other community events as assigned to
promote Annual Wellness Interviews.
10. Proficiency in Outlook, Teams, Smartsheet, Word and Excel.
11. Works independently, with minimal supervision, in daily routine.
12. Required to check email daily and communicate effectively with Annual Wellnteam members.
13. Demonstrates strong communication skills.
a. Articulates the objectives and benefits of community-based patient care.
b. Demonstrates sound presentation skills for Wellness Health Fairs.
c. Maintains collaborative working relationships with medical staff, nursing,
and other disciplines involved in patient care throughout the continuum.
14. Other duties as assigned, requested and/or necessary.
Education Required: High School graduate or GED equivalent
Education Preferred: Associates Degree
Experience Required: Six months previous clerical experience with a general understanding of Medicare, previous work experience in a provider office or medical related position and knowledge of medical terminology.
Experience Preferred: Experience working Medicare ACO members
Monday-Thursday 8-430pm
No weekends no holidays What We Offer
Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022
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Other InformationEEO Statement: Reid Health is an Equal Opportunity Employer
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Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health.
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