About Us 

Veralto  

Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating an enduring positive impact for the world. Our operating companies are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Massachusetts with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by a powerful purpose. Safeguarding the World’s Most Vital Resources™ 

Veralto's Water Quality Companies' – Hach, Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Aquatic Informatics- helps to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds, and oceans  

Our Product Identification companies – Videojet, Esko, X-rite, Linx, and Pantone help package and protect the world’s food, medicine, and essentials by tracing and authenticating billions of goods that travel the global supply chain daily.   

Please login to our site -  https://www.veralto.com/ 

WATER QUALITY PLATFORM  

Water Quality (‘WQ”) Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater, and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including Hach, Trojan Technologies, McCrometer and ChemTreat.  WQ Asia has sales offices in India, Australia, New Zealand, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam, and the Philippines.  

About Role 

ROLE DESCRIPTION  

The Customer Service Administrator is responsible for working collaboratively with the Water Quality team to process and manage sales orders and customer support – e.g. answer telephone and provide a friendly and responsive service to Customers placing orders and making enquiries. The ideal candidate is energetic, passionate in serving every customer and has good experience in managing customer relationship.

This position is part of the Operations Team located in Dandenong South and will be hybrid.

At Hach we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Hach can provide.  

What You'll Be Doing (Job Responsibilities)

Handle incoming calls, emails, and chat messages from customers, addressing their questions and concerns promptly and professionally.

Investigate and resolve customer complaints or issues, ensuring a satisfactory resolution while maintaining a positive customer experience.

Assist customers with placing orders, processing returns, and handling any related transactions.

Maintain accurate and up-to-date customer records in our database, ensuring all interactions are documented.

Work closely with other departments, such as sales and technical support, to resolve complex issues and provide comprehensive solutions.

Liaise with Supply Chain department to ensure accurate information is provided on product availability, dispatch dates and shipping status.

What We Are Looking For (Skills & Qualifications)

Education – bachelor’s degree or Diploma in a business related or science discipline

Work experience: 2-3 years’ customer service/support experience in a commercial (preferably B2B/multinational) organization

Proficiency with CRM tools like Salesforce/Oracle/SAP a plus

Excellent written and verbal communication skills in English

We offer:

Flexible working hours

Professional onboarding and training options

Powerful team looking forward to working with you

Career coaching and development opportunities

Diversity, Equity, and Inclusion | Veralto: At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.