Job Description Provide administrative support by undertaking a range of administrative tasks such as file movement and tracking, logging correspondence, monitoring electronic inboxes, issuing letters, serving decisions, dealing with complaints and dealing with customer enquiries.Scanning and digitising of customer supporting evidence and updating relevant databases/files.Making and demonstrating well-judged decisions.Prepare and make case files decision ready for casework, or for appeals or removal processes.Work closely with colleagues and contributing to maintaining comprehensive support to the DMUAdditional duties within the scope of the grade may vary dependant on business needs.

Essential skills and experience:

Excellent attention to detail and strong written and verbal communication skills.Strong IT skills, including being proficient in the use of MS Office packages including Word, Excel, and OutlookTime management, including ensuring that you complete and record your allotted daily working hours accurately.Organisation skills, including an ability to identify and prioritise urgent workTeam workingBeing flexible and adaptable, reacting positively to changes in policies, processes, and work environments.Taking responsibility for effective personal and team delivery

Desirable skills and experience:

Experience in work flow duties including data entry activities and providing administrative support at various stages of the customer journey to ensure deliver of an efficient service.

Training:

Training is 2 week period: Monday- Friday 09:00 AM-17:00 PM and office based.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.