Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

The Accounts Payable Customer Service Clerk provides services in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America and Canada.  This team member communicates to both internal and external customers via phone and email regarding statement reconciliation, payment inquiries and any discrepancies.  The Customer Service Representative works collaboratively with other shared services and hotel team members to ensure our customers’ needs are addressed quickly and to their satisfaction.  Achievement of daily, weekly, and monthly excellence targets while delivering extraordinary customer service to our customers is of utmost importance.  The Accounts Payable Customer Service Clerk reports to the Accounts Payable Manager.

Essential Functions and Responsibilities

Creates strong relationships with both internal and external customers to ensure the timely and accurate responses on all forms of Accounts Payable documentsCommunicates via email and phone to resolve inquiries.Maintains the highest levels of customer service at all timesPrepares all paperwork corrections to address any concerns identified during customer service inquiriesReconciles vendor statements to ensure any variances, short payments and overpayments are reconciled and addressedMaintains strong relationships with hotel finance and internal team members to ensure excellent communication and enabling timely resolution to supplier concernsAccountable for achievement of metrics and targets associated with the positionActively participates in training sessions and departmental meetings recommending efficiencies and enhancements around processes within the scope of the roleRegular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsRequired to attend all training sessions and meetingsAbility to perform “Physical Requirements” as explained belowOther duties as assigned

Qualifications

Ability to work cooperatively with othersAbility to maintain confidentialityAbility to read, write and speak English effectivelyAbility to communicate effectively both written and verballyAbility to work effectively, maintain composure and make decisions in stressful situationsAbility to organize workload, adapt quickly to change, and deliver under the pressure of deadlinesAbility to perform both standard and intermediate spreadsheet functions using Microsoft ExcelProficiency in windows-based computer programs to include e-mail, internet and word processing applicationsStrong computer skills and ability to learn new computer applicationsGeneral knowledge of mathematics and accounting principles

Education:

High School Diploma or GED equivalent

Experience:

1-2 years customer-facing work experience in a hospitality or finance environment