Welcome page Returning Candidate? Log back in! API Analyst 1 Job ID 2025-12021 # of Openings 1 Job Locations Sao Paulo Category Support Overview

Job Description

An API Analyst is responsible for fielding and resolving issues related to the company's APIs by using internal systems troubleshooting tools and support processes. This position requires close communication with customers partners and other internal departments while maintaining issue ownership

This position is onsite at our São Paulo, Brazil office.

What you will be doing Troubleshoot and resolve basic API issues utilizing company systems, tools and support processes with assistance and direct oversight from team membersBe accountable for customer requests; maintain ownership of requests and follow through consistently with resolutionProvide regular and frequent communication to customer; ensure customer is fully aware as to the status of the issueCompose internal documentation that would fully reflect all activity related to resolution of API support requestAssisting customers in troubleshooting problems, diagnosing issues with software installation and application, identifying root-cause and offering solutions.Auditing and debugging source code to guide clients in configuring and customizing the Nuxeo platform to suit individual and progressive needs.Interacting with clients via out ticketing system, phone, video conference, email, or chat to ensure their issues are resolved in a timely manner, escalating issues as appropriate.Partnering with internal technical teams (product management, engineering, dev ops, and cloud ops) to resolve problems with configuration/code, software bugs, performance, and system failures.Documenting the knowledge base of recurring issues.
Taking part in improving the documentation (after the customers' feedback) and/or fixing bugs (to expedite the resolution of customers' issues and to avoid waiting for too long that the Dev team provides a fix) What will make you successful Associate's degree or equivalent experienceFluent in EnglishAt least 2 years of experience in Technical Support or Software DevelopmentAbility to learn with an interest and aptitude for technologyFamiliarity with .NET programming or equivalent language experienceAbility to work through a problem effectively and provide a solutionAbility to work in a flexible and fast-paced environmentAbility to effectively communicate technical concepts both in writing and verballyAbility to provide customer service and demonstrate strong follow-throughUp to 10% travel time requiredSolid technical background in development:JavaJavaScript: Nuxeo uses the Polymer framework (the knowledge of any JS framework is desirable)Database: MongoDB and/or PostgreSQL (Oracle and MS SQL Server is desirable)Docker and Kubernetes technologiesMetrics analysisCloud environment: mainly AWS (certification in Azure or GCP is desirable)DataDog experience is desirableGood at communicating complex ideas and reaching out to different points of viewComfortable at joining a call with a customer to investigateParticipating in the after hours on-call rotation.  This may include late night or weekend availability.  During the on-call hours you are paid regardless if any customer issues are handled or not.A service-oriented mindsetStrong analytical and problem-solving skillsStrong attention to detail and extremely well-organizedPositive can-do attitudeAbility to work well with teams Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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