Who We Are:When you join Traffic Tech, you join a team that keeps the global economy moving – literally. Traffic Tech is recognized as an industry leader and the logistics partner to many highly recognizable international brands. With throughout the United States, Canada, Mexico, Europe and China, the company offers progressive & efficient solutions for moving freight by land, sea, and air.Your Part in It:Working out of our Bogota office in Colombia, we are looking for our next Office Operations Support – Team Lead. Working within the Operations department, you will provide key assistance is setting up, training and leading our back-office support staff, central to our future BPO strategic initiatives.OFFICE OPERATIONS SUPPORT – CLERKWhat the Job Entails: Manage several aspects of our Express Rail Service program, which includes accepting new requests, answering client queries, communicating with carriers, performing quality control checks, as well as billing and costing filesSupport our Canadian International freight division with documentation filing, triage and distribution (Manifests, Invoices, Pre-alerts, arrival notices, Inspection notices) Assist in maintaining data quality control standards, relating to our Cargowise consoles and shipments Create as well as maintain our autocosting database, which includes updating Cargowise transport zone sets, carrier contract rates, as well as ERS rates Work in tandem with our BPO team in India to assist with the tracking and tracing of ocean importsSend out manifests and splits to warehousesProvide costing support and coordinate remittance payments with our AP teamObserve KPIs related to these processesHelp to process diversionsWhat We Are Looking For:
6 months to 1 year related experience and/or training; or equivalent combination of education and experience. Understanding of international freight documentation process is an asset. Effective interpersonal skills, including proven abilities to listen, adapt, comprehend, effectively communicate clearly and concisely to obtain positive results. Pro-active, strong organizational skills. Good computer skills (Excel, Word, PowerPoint, Cargo Wise). Experience with Cargowise, Emanifest is considered an asset Professional knowledge of English (written and spoken)This is a full-time position from Monday to Friday.