The student who fills this position will assist with critical program support, maintenance, and innovation roles within the Alumni and Parent Programs office. The incumbent will also be an integral role in the planning and staffing of APP’s annual Alumni College event at the end of the summer.  

Assist the Alumni and Parent Program’s Support Manager in managing a variety of projects such as coding participants for events, other data entry, record keeping, answering phone calls, and managing the myriad messages in the alumni email inbox. Responsibilities may also include research and creative planning for the next fiscal year’s events. The Assistant will also work with a broad range of constituents including parents, alumni, College officials, other student office assistants and confidential files. 

Work closely with the Program Support Manager (PSM) to organize and maintain office electronic archives including updating procedures so other student staff and Alumni and Parent Programs (APP) staff members can efficiently complete tasks. 

Collaborate with multiple members of the APP team and be able to take direction from them on various projects as assigned, and report back on results in a timely fashion. 

Expect weekly check-ins with Program Support Manager and/or APP Director for direction and updates.  

Responsibilities include, but are not limited to:  

· Assisting with planning and managing events  

· Assisting with data entry in Blackbaud  

· Organizing and keeping files up to date  

· Monitoring multiple email inboxes  

· Corresponding with alumni via phone and email  

· Creating correspondence and executing mailings using mail merges  

· Participate in occasional office and departmental meetings  

· Some evening and weekend work required  

Knowledge: 

· Proficient with MS Office applications, especially Outlook, Word, Excel, and Teams. 

· Experience with CRM software helpful, but not required. 

· Experience with G Suite applications including Drive, Docs, Sheets, Slides, and Forms. 

· Familiarity with video conferencing software, such as Zoom. 

· Ability to treat sensitive information with discretion. 

· Excellent organizational, written, and verbal communication skills.

· Excellent interpersonal skills; friendly and customer service drive.

Other: 

· Creative and resourceful. 

· Strong leadership skills and a desire to take initiative preferred. 

· Experience in a customer service or professional office setting is a plus. 

· Solid professional written and verbal communication skills required to effectively interact internally with staff, and with external constituents. 

· Must demonstrate a strong commitment and a high level of reliability. 

· Must be well organized, detail oriented, articulate, and able to multi-task. 

· Able to work independently and make thoughtful decisions, both in person and telecommute capacity. 

· Broad based knowledge of campus and its departments in order to answer and direct inquiries. 

· Flexible schedule preferred. Number of hours per week is not a guarantee. 

· On Campus Events require in-person participation, proof of vaccine and following College COVID-19 protocols. 

· College driver’s license helpful but not required.