At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. Building this environment starts with you! Do you enjoy researching and resolving complicated technical issues? Can you quickly and effectively communicate technical troubleshooting steps to others? If so, this job could be for you. The Apple Pay Site Support Engineering team responds to and manages technical issues from Tier 2, retail stores, field engineers, TSPS, and others. You will have the opportunity to foster collaboration with all groups involved in the technical issue escalation process including Tier 2, Carpe Facto, Executive Relations, Customer Relations, AppleCare Engineering, Readiness Teams, Product Marketing, Legal, and other involved parties. You’ll work under tight deadlines with minimal supervision in a fast-paced dynamic environment that demands high quality, creativity, and consistency.