SummaryPosted: Jan 17, 2025Weekly Hours: 40 Role Number:200585244Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apple Support Executive Relations (ER) is the essential link between Apple customers and Apple's executive team, Public Relations, Investor Relations, Apple Legal, and Sr. Director of Customer Care in solving complex, sensitive issues.DescriptionDescription- The Apple Support Executive Relations team is responsible for damage control, customer recovery and retention. - Works with Apple's most demanding, influential and high profile customers. - Works under aggressive time commitments. - Develops creative solutions to complex customer problems. - Responsible for communicating official positioning on company issues. - Identifies opportunities for operational improvements and suggests improvement strategies. - Empowered to use judgement when balancing the customer needs with that of the business. - May provide reporting and be asked to support additional projects/tasks as needed. - Being flexible to work in different Apple offices based on business requirement.Minimum QualificationsMinimum QualificationsCantonese, English and Mandarin fluency (read, write, and speak) requiredExcellent verbal and written communication skills3-4 years experience in a customer service role or other customer support environmentBS/BA or equivalent experienceKey QualificationsKey QualificationsPreferred QualificationsPreferred QualificationsPassion for outstanding customer serviceAdvanced judgement, negotiation and problem solving skillsIndependence and out of the box thinkingOutstanding follow through and organizational abilityStrong technical aptitudeResourcefulness and flexibilitySuperior interpersonal skillsExperienced on addressing customer issues from the Government Authorities is a plusEducation & ExperienceEducation & ExperienceAdditional RequirementsAdditional RequirementsMore