AppleCare Application Quality Engineering Manager Austin,Texas,United States Support and Service Do you feel a personal stake in everything that you work on, thrive in fast-paced environments with lots of ambiguity, and enjoy working with complex technologies? Do you champion positive relationships, build trust, and influence without direct authority? Do you communicate openly and clearly, collaborate enthusiastically, and value a culture of healthy debate? If so, we want to talk to you! AppleCare Technologies Quality Engineering (ACTQE) is an integral part of AppleCare's technological infrastructure. Our group focuses on delivering groundbreaking customer service through robust systems and efficient processes. As a leading software quality management professional, you'll be responsible for overseeing a team of Application Quality Engineers (SAP), working together to maintain the highest standards of quality throughout various stages of the software development lifecycle. As Quality Engineering Manager, you'll not only focus on recruitment, training, and performance evaluation but also work towards continuous improvement. Your leadership will be crucial in driving innovation in test planning and execution strategies. Moreover, you'll stay abreast of new technologies and their potential impact on the field of application testing. It is critical to adopt best practices and ensure consistency in the delivery of highly performant, scalable, and reliable applications. The ACTQE team works diligently to provide outstanding automated and manual testing solutions that cater to the unique needs of the AppleCare ecosystem. We're looking for an experienced Quality Engineering Manager who shares our passion for excellence and can help us achieve our vision of providing unparalleled customer support through the seamless integration of technology and human expertise. **Description** Join our dynamic team at AppleCare Technologies as a Quality Assurance Manager, where you will lead and mentor a team of dedicated testers to drive outstanding software quality. With extensive testing experience, you will oversee the development of comprehensive testing strategies, collaborate closely with cross-functional teams including software developers, data scientists, product managers, and UX designers, and govern our Test Script Library. You will be responsible for implementing test plans, handling partner concerns, and ensuring clear reporting of test progress and metrics to partners. Additionally, you will identify and mitigate testing risks, drive continuous improvement initiatives, and chip in to the development of our global Quality Engineering Org strategy. As a key player in our organization, you will nurture professional growth, align testing activities with project goals, and work with other managers to ensure consistency and efficiency in our testing processes. **Minimum Qualifications** + 5+ years of software quality engineering role. + Experience in software testing and test automation frameworks. + Demonstrate success in leading multiple priorities, delegating, and establishing operational plans and management processes to deliver results in a fast-paced environment. + Ability to develop and maintain strong working relationships across all parts of the organization. + Ability to occasionally travel internationally and work off/weekend hours to support projects, as needed. **Key Qualifications** **Preferred Qualifications** + 2+ years of leadership or team management experience + SAP functional experience, and experience migrating from SAP R/3 to SAP S/4 HANA is desired + Demonstrate a track record of developing effective and inclusive teams, comprising mid-career and experienced employees. + Demonstrate strategic thought leadership, innovation, and efficiency in influencing others to drive meaningful change with high integrity. + Possess outstanding communication and presentation skills (written and verbal) to all levels of an organization. **Education & Experience** **Additional Requirements** + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .