Overview Are you anApplication Administrator who would like to have a positive impact for millions of people? If so, we may have an opportunity for you! TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more! Stay Connected: Follow us onLinkedInfor updates on this job and other exciting opportunities. Responsibilities + Troubleshoot issues with NCA customers to determine root cause of application error messages and system issues over Team, email, and phone. + Troubleshoot Windows Desktop issues as it relates to the use of the Memorial applications (Java, internet settings / browser compatibility). + Execute canned SQL queries to return data for reports, update / delete data in tables to resolve application errors and data inconsistencies. + Modify existing SQL queries to return specific data or make appropriate changes dependent on the customer’s issue. + Monitor and respond to email communications from customer. + Monitor and work tickets from a ServiceNow que, prioritizing work based on time-sensitivity of requests. + Coordinate with DBA’s, Unix Admins and developers to resolve complex system issues. + Complete tickets with-in pre-determined SLAs and document in detail, solution to customer issues in ticketing system. Qualifications + Knowledge of Linux / Unix, Databases (Oracle/MSSQL), customer support, attention to detail. + Proven experience in Customer Service + High level of attention to detail + High degree of resourcefulness and problem-solving aptitude + Excellent communication and time management skills + Team player that works independently with minimal supervision + Knowledge of databases, and client/server applications + Familiarity with Windows 10, and desktop applications such as Java and IE/Edge/Chrome + Familiarity with SQL queries + Familiarity with Unix Based operating systems + Familiarity help-desk ticketing systems Education: + An AA in Computer Science, Engineering, Math, or Graduate of Tecnical School or equivalent PLUS 5 Years of experience + Four (4) years of additional relevant experience may be substituted for education Clearance: + The ability to pass a Tier 2/Moderate Background Investigation Location: + Remote, USA + Monday - Friday (8:00 AM - 4:30 PM EST) Pay Range: + The pay for this position ranges from $42,730 to $50,500 + The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location + Also, certain positions are eligible for additional forms of compensation, such as bonuses + TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here:https://tistatech.com/working-at-tista/ TISTA Science and Technology Corporation,a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest-growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category. Here at TISTA Science and Technology, we value Veterans and encourage all to apply! #thinktista #tistacares #tistavaluesvets Employment Transparency: TISTA is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of TISTA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. TISTA will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants. The EEO is the Law poster is available here, and the poster supplement is availablehere. (https://www.eeoc.gov/employers/upload/poster\_screen\_reader\_optimized.pdf) The Pay Transparency Policy is availablehere. (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Tista is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail torecruiting@tistatech.comor call (301) 968-3420 and let us know the nature of your request and your contact information. TISTA is a federal contractor and is subject to the federal contractor COVID requirements under the new FAR/DFARS clauses and must comply with the incorporated Guidance. If the candidate is hired to perform work on or in connection with one of TISTA’s federal contracts, TISTA is contractually obligated to ask the candidate to verify and show proof of vaccination status and the candidate will be required to comply with mask and social distancing requirements imposed by the FAR/DFARS as well as any additional requirements imposed by TISTA’s customers for any required onsite work. Job ID2024-5506 Job LocationsUS-Remote-United States