Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team. IT Concepts is looking for an Application Administrator for the VA End Point Support and Operations Monitoring contract within the Hardware Asset Management (HAM) Team. The candidate should have experience in managing the daily routine operations and maintenance of IT software system applications; including communication with end users and understanding issues related to end user applications. The Application Administrator will be responsible for managing the ServiceNow platform, with a focus on collecting Hardware Asset Management requirements, implementing and configuring the ServiceNow Enterprise platform, and providing day-to-day monitoring and user support within the VA environment. The ideal candidate will have a strong understanding of IT Service Management (ITSM) processes and will be able to collaborate with stakeholders to deliver enhancements that improve platform functionality and efficiency. Responsibilities: Requirement Gathering: + Work with stakeholders to collect and document software enhancement requirements for the ServiceNow platform. + Analyze current processes and recommend improvements to optimize ServiceNow functionality and user experience. Platform Implementation & Configuration: + Work closely with the Service Team to implement and configure ServiceNow Enterprise modules such as Hardware Asset Management Pro (HAM Pro) and related impact / changes to Incident, Problem, Change, Service Catalog, and Knowledge Management. + Customize workflows, forms, and interfaces using ServiceNow’s configuration tools (Flow Designer, Workflow Editor). + Configure dashboards and reports for real-time monitoring and performance tracking. Monitoring & Support: + Provide day-to-day monitoring of the ServiceNow platform, ensuring stability and optimal performance. + Troubleshoot and resolve ServiceNow issues and bugs. + Assist users and team members with platform navigation, functionality, and other support tasks as required. Automation & Enhancements: + Identify opportunities for automation within the ServiceNow platform to streamline processes, asset management, ticket routing, and assignment. + Configure automated workflows and scripts to enhance the functionality of the platform. User Training & Documentation: + Provide training to end-users and technical staff on new features and enhancements. + Maintain comprehensive documentation for platform configurations, workflows, and processes Location: This position will be performed remotely within the US and will support Eastern Time working hours. Duration: This position has an expected duration of 8 months. Requirements + Associate's Degree in Computer Science, Engineering, Math, or graduate of Technical School. 4 additional years of relevant experience may be substituted for the education requirement. + 5+ years of relevant experience. + Strong analytical, problem-solving, and communication skills with sharp attention to detail. + Communications: + Good communication and interpersonal skills. + Oral and written technical and non-technical to a variety of audiences + Present information and ideas so others will understand + Ability to respond clearly to questions. + Technical Skills: + Familiarity with ServiceNow administration and implementation across various ITSM modules especially HAM Pro & SAM Pro. + Hands-on experience with platform monitoring, troubleshooting, and system upgrades. + Ability to follow policies and procedures + Aptitude to address sensitive situations and positively resolve them. Preferred Skills: + ITIL Foundation certification + Additional ServiceNow certifications (e.g., ITSM Implementation Specialist) are a plus + Experience supporting a federal client, prior VA Experience is a plus. + Knowledge of IT Asset Management (ITAM) and Configuration Management Database (CMDB) modules. Clearance: + Ability to obtain and maintain Public Trust Clearance. + Must be US Citizen or Green Card Holder. Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts who pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC). Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer a competitive benefits package that includes paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or engage in other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes a commitment to continuous professional development. We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We appreciate your commitment to building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA ITC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. ITC is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, ITC has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to be considered for a position. If you need alternative application methods, please email careers@useitc.com and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com. #LI-BK1